Lexmark XM3100 Job prints from the wrong tray or on the wrong paper, Incorrect characters print

Troubleshooting 285

Job prints from the wrong tray or on the wrong paper

Action		Yes	No
Step 1		The problem is solved.	Go to step 2.
a	Check if you are printing on paper that is supported by the tray.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?

Step 2 The problem is solved. Go to step 3.

aFrom the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

Step 3 The problem is solved. Go to step 4.

aDepending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type.

bResend the print job.

Did the job print from the correct tray or on the correct paper?
Step 4		The problem is solved. Contact customer
a	Check if the trays are not linked.	support.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?

Incorrect characters print

Action	Yes	No
Step 1	Deactivate Hex Trace	Go to step 2.
Make sure the printer is not in Hex Trace mode.	mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2	Contact customer	The problem is solved.
a From the printer control panel, select Standard Network or	support.
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?