Lexmark XM3100 manual Gray background on prints, Troubleshooting 291

Troubleshooting			291
	Action	Yes	No
	Step 1	Go to step 2.	Load paper with the
	Load paper with the correct paper type and weight in the tray.		correct paper type and
			weight in the tray.
	Is paper with the correct paper type and weight loaded in the tray?
	Step 2	Go to step 3.	Change the paper
	From the printer control panel, set the paper type and weight in the Paper		loaded in the tray to
	menu to match the paper loaded in the tray.		match the paper type
			and weight specified in
	Is the tray set to the type and weight of the paper loaded?		the tray settings.
	Step 3	Go to step 4.	The problem is solved.
	a Depending on your operating system, specify the paper type and
	weight from Printing Preferences or from the Print dialog.
	b Resend the print job.
	Do shadow images still appear on prints?
	Step 4	Contact customer	The problem is solved.
	Replace the imaging unit, and then resend the print job.	support.
	Do shadow images still appear on prints?

Gray background on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check if Allow Background Removal is set to Off.

aFrom the General Settings menu, set Allow Background Removal to On.

bResend the print job.

Did the background disappear from the prints?