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Samsung NP870Z5G-X03DE manual Diagnosing the Computer Status and Troubleshooting, Support Center

Models: NP870Z5G-X01DE NP905S3G-K02IL NP270E5E-X02HU NP470R5E-X01RU NP450R5E-X04RU NP470R5E-X01SA NP915S3G-K04SA NP915S3G-K04SE NP470R5E-X02ES NP470R4E-K01CZ NP940X3G-K02SA NP270E5G-X03SA NP905S3G-K02SA NP910S5J-K01SA NP270E5G-K02TR NP900X3G-K01DE NP270E5G-K03GR NP910S5J-K02DE NP915S3G-K01DE NP940X3G-K02IT NP870Z5G-X02DE NP270E5G-K04IT NP450R5E-K01IT NP905S3G-K02TR NP910S5J-K01AT NP910S5J-K01TR NP915S3G-K02AT NP270E5E-K02IT

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Diagnosing the Computer Status and Troubleshooting

Chapter 3. 77

Using the computer

The Support Center program, which is Samsung’s computer’s		Support Center is activated and starts diagnosing your
troubleshooting guide, supports diagnosing the system and has a		2 computer.
FAQ for frequently occurring problem(s).		After the diagnosing process is finished, the System Status

Support Center may not be provided or may be a different		menu displays a list of the current problems to be solved as
		shown.
version depending on the model.

Click the bottom-right icon	on the Start screen, and click		Searching for
			computer’s problems
1 Support Center.		Diagnosing

		Computer and

		Troubleshooting

		FAQ for

		computer’s
		major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung NP870Z5G-X03DE, NP470R5E-X01DE, NP470R5E-X01PT Diagnosing the Computer Status and Troubleshooting, Support Center

Contents

User Guide Chapter 3. Using the computer ContentsChapter 2. Using Windows Chapter 4. Settings and UpgradeBefore You Start Safety PrecautionsChapter Getting Started Proper Posture During Computer UseSafety Precaution Notations Before You StartText Notations About the Product Capacity Representation Standard CopyrightOS and Software Support About the capacity representation of the storageSafety Precautions Installation RelatedPower Related Safety Precautionswall outlet and contact a service center Using another adapter may cause the screen to flicker AC Adapter Usage PrecautionsSafety Precautions Failure to do so may result in electric shockBattery Usage Related Safety PrecautionsThere is a danger of electric shock or choking Usage Related Safety PrecautionsUpgrade Related Safety PrecautionsSecurity and Movement Related Safety PrecautionsFailure to do so may cause electric shock Battery Usage Related Safety PrecautionsInstallation Related Do not place a heavy object over the productSafety Precautions Usage RelatedThere is a danger of injury or electric shock Safety PrecautionsThere is a danger of damaging the product or personal injury Failure to do so may cause electric shock or fireSecurity and Movement Related Safety PrecautionsUpgrade Related The product might be damaged or users may trip over the cablesCautions on Preventing Data Loss Hard Disk Management Safety PrecautionsUsing the Power Supply in an Airplane When Using the AC Power PlugSafety Precautions Safety Precautions When Using the Auto AdapterWhen Using the Airplane Charging Coverter Connect the airplane power 2 input jack to the powerProper Posture During Computer Use Proper PostureProper Posture During Computer Use Eye PositionHand Position Keep the monitor or LCD away from your eyes by at least 50cmIllumination Volume Control Headphones and SpeakersUse Time Break Time Operation ConditionOverview Front ViewOverview Status IndicatorsPower 1 2 3Right View Overviewport such as a keyboard/mouse, digital 2 Wired LAN Port Connect the Ethernet cable to this port Left Viewsupplies power to the computer OverviewOverview Bottom ViewThe latch used to remove or install ChapterTurning the computer on Adjusting the screen brightnessTurning the Computer On and Off About Windows ActivationOn the Start screen Turning the computer offOn the desktop the computer off according to the procedures for the2 Click Settings On the CharmsUnlocking the screen PowerUsing the Charms Chapter Using WindowsWhat is Microsoft Windows? Using AppsWhat is Microsoft Windows? Viewing Help+TipsDisplaying Help Screen At a Glance DesktopUsing Windows Using the Start buttonStart screen Screen At a GlanceScreen At a Glance Samsung Apps supplied with theUsing the Charms Activating the CharmsUsing the Charms Changing the SettingsChange PC settings Select a wireless network to connectTo exit the current app using the touchpad/mouse Using AppsUsing Apps Starting/Exiting an AppUsing Apps Using split screensAdding/Removing an App to/from the Start Screen Ex When removing an App in the Start screenTo edit photos Camera App at a GlanceTo play the photo or movie Using AppsUsing the Windows Store Configuring your Microsoft AccountUsing Apps Windows Hot Key Function You can use the following convenient hot keys in WindowsAdjusting the Volume Chapter Using the computerConnecting an External Display Device Wired NetworkMethod KeyboardShortcut Keys MethodKeyboard NameFunction Other Function Keys SettingsKeyboard Click Function TouchpadBasic Touchpad Functions Moving the cursor on the screenRight Button Function Configuring the Gesture FunctionThe Gesture Function of the Touchpad Optional Drag FunctionZoom Functions The Scroll FunctionCharms Menu Activating Function Last Run Window Opening FunctionChapter 3 Using the computer Touchpad On/Off FunctionLocking with shortcut keys TouchpadUsing CD Drive CD Drive ODD, OptionalMulti Card Slot Memory Card NamingTo remove a memory card Multi Card SlotClick to open the folder and click View Files To format a memory card Multi Card SlotConnecting an External Display Device About the connection cablePC Screen only Connecting to the monitor port OptionalConnecting an External Display Device DuplicateConnecting through the HDMI port Optional Connecting an External Display DeviceUsing AMD Graphics Effectively optional Adding programs for PowerXpress graphics technologyConnecting an External Display Device Using NVIDIA graphics more efficiently optional Registering programs to be executed by the external graphics chipsetConnecting an External Display Device Adjusting the Volume using the Volume Adjustment Program Adjusting the VolumeAdjusting the Volume using the Keyboard Using the Sound RecorderControlling the Brightness Using the Keyboard Switching the picture modeLCD Brightness Control LCD Brightness Control Saving battery power consumptionInstructions for Cleaning the LCD LCD bad pixels principle of computerWired Network Connecting to the Wired LANWired Network Configure the IP settingsUsing the WOL Wake On LAN function Wired NetworkProperties Wireless Network Optional What is an Access Point AP?Connecting to a Wireless LAN Wireless Network OptionalIf you click the Charms menu Settings Using the TPM Security Device Optional Setting Up the TPMUsing the TPM Security Device Optional Initializing the TPM chipStatus item and set the item to Enable and Activate Installing the TPM programUsing the TPM Security Device Optional Select TPM Host SW and click InstallRegistering the TPM program Using the TPM Security Device Optional1 and then click Infineon Security Platform Solution Using the TPM Security Device Optional Using the TPM programEncrypting a file folder Opening an encrypted folder file Using the TPM Security Device OptionalDecrypting an encrypted folder file When the virtual drive PSD does not appearUsing the virtual drive Personal Secure Drive PSD Using the TPM Security Device OptionalWhen the virtual drive PSD is not loaded Using the TPM Security Device OptionalOpen the File Explorer contents.” and click Next Deleting the virtual driveUsing the TPM Security Device Optional On the desktop, select the Charms menu SettingsSamsung Software Update SW UpdateDiagnosing the Computer Status and Troubleshooting 1 Support CenterUsing the Security Slot Setting a Boot Password Chapter Settings and UpgradeBIOS Setup Changing the Boot PriorityBIOS Setup Entering the BIOS SetupSetup Menu The BIOS Setup ScreenBIOS Setup HelpSetting a Boot Password Setting a Supervisor PasswordSetting up a Hard Disk Drive Password Optional Setting a User PasswordSetting Up a Boot Password Setting a Boot PasswordIn the Enter Current Password item, enter the currently Deactivating the PasswordSetting a Boot Password Leave the Confirm New Password field empty, and pressChanging the Boot Priority Press Enter on the Boot Device Priority itemUpgrading Memory Adding or Replacing Memory ModulesPush the memory module down so that it is completely fixed Settings and UpgradeUpgrading Memory Close the memory compartment cover and fasten the screwBattery Installing/Removing the BatteryConfirming the battery charge in the Taskbar Charging the BatteryMeasuring the Remaining Battery Charge Battery Usage Time InformationDecreasing the LCD Brightness Extending the Battery Usage TimeUsing the power management program BatteryBattery Using the Battery Calibration Function OptionalHighlight Yes in the Battery Calibration Confirmation Chapter Troubleshooting Reinstalling Windows OptionalRecovering/Backing up the Computer Optional Recovering/Backing up the Computer Optional Recovery IntroductionIn the Start screen after the computer boots up RecoveringRecovering/Backing up the Computer Optional RecoveryRecovering after a Backup Backing upRecovering/Backing up the Computer Optional You can use your computer after the recover is completed RecoveringRecovering/Backing up the Computer Optional You can recover your computer using the backup from the aboveTo copy the external storage disk Recovering/Backing up the Computer OptionalExport Disk Image Function Recovering/Backing up the Computer OptionalTo restore the computer settings to the factory default settings Computer Recovery Function in Windows Recovering/Backing up the Computer OptionalReinstalling Windows Optional Reinstalling in WindowsCustom Reinstalling Windows OptionalUpgrade 7 Registerscreen. a user according to the instructions on the WindowsReinstalling when Windows does not start Reinstalling Windows OptionalInstall Now Recovery Related Windows Related Page Others Display RelatedSound Related For Intel graphics cardsWEEE Symbol Information Important Safety InformationReplacement Parts and Accessories Product SpecificationsImportant Safety Information Safety InstructionsSetting Up your System The Instruction On Safety Operation of NotePC Care During UseImportant Safety Information Replacement Parts and Accessories Battery DisposalLaser Safety General Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Replacement Parts and AccessoriesWireless Guidance Regulatory Compliance StatementsUse in specific environments USA and Canada Safety Requirements and NoticesUnited States of America Regulatory Compliance StatementsOther Wireless Devices Unintentional Emitter per FCC PartRegulatory Compliance Statements Intentional emitter per FCC Part Regulatory Compliance StatementsHealth and safety information Exposure to Radio Frequency RF Signals Certification InformationRegulatory Compliance Statements Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Regulatory Compliance StatementsBrazil Regulatory Compliance StatementsEuropean Directives European UnionEuropean Union CE Marking and Compliance Notices European Radio Approval InformationEU R&TTE Compliance Statements Regulatory Compliance StatementsRegulatory Compliance Statements MagyarManufacturer Information European Economic Area RestrictionsRegulatory Compliance Statements General RFTCExposureCAUTIONRegulatory Compliance Statements BelgiumRTC CAUTION Regulatory Compliance StatementsLimiting exposure to radio frequency RF fields USA ONLY WEEE Symbol InformationIndia Only Correct disposal of this productCRT Processing, LLC 877 Kathy Severson - Logistics contact Samsung Packaging Take-Back ProgramSimply call the following number for the locations nearest you ChapterProduct Specifications ENERGY STAR Partner Registered TrademarksHDMI Product SpecificationsD-sub D-subminiature DHCP Dynamic Host Configuration ProtocolGlossary BackupLCD Liquid Crystal Display DVD Digital Versatile DiskLAN Local Area Network GlossarySDHC Secure Digital High Capacity card GlossaryThis is the extension of the SD card that supports over 2GB bytes Shared Folder USB Universal Serial BusGlossary Sleep Mode

Diagnosing the Computer Status and Troubleshooting

1 Support Center.