Q&A
You can look for potential problems that may occur with the system and view the relevant solutions. Also, you may look up any reference(s) required while operating the computer.
Recovery Related
Q1 What is a Recovery Area?
ASamsung computers have an additional partition to recover computers or save backup files. (Only for models with the Recovery.)
This partition is called a Recovery Area and it includes a recovery image that comprises of the OS and application programs.
Q2 | The capacity representation of the hard disk |
drive(HDD) in Windows is different from the product |
specifications.
AThe capacity of the storage device (HDD) of the manufacturer is calculated assuming that 1KB=1,000 Bytes. However, the operating system (Windows) calculates the storage device capacity assuming that 1KB=1,024 Bytes, and therefore the capacity representation of the HDD in Windows is smaller than the actual capacity.
The capacity representation in Windows may be smaller
Chapter 5. 103
Troubleshooting
than the actual capacity because some programs occupy a certain area of the HDD outside of Windows.
For models with Recovery, the HDD capacity representation in Windows may be smaller than the actual capacity because Recovery uses a hidden area of about 5~20GB of the HDD to save the recovery image, and that hidden area is not counted towards the total size available to Windows.
The size of Recovery varies by models because of the different size of applied programs.
Q3 What is a recovery image?
AThis refers to the computer status (including operating system, specific driver(s), software(s), etc.) which is converted to a data image. It is required to recover your computer and is embedded in the computer's hard disk. However, this is not provided for storage devices where the capacity is less than 64 GB due to the small capacity.
Q4 | How can I restore a computer that does not have the |
Recovery program? |
AYou can restore PC settings using the
Refer to the Restore Functionality item in the Help section for more details.
