Paper jam in the finisher rear door | Lexmark XM3100 instruction

Clearing jams

256

2Move the tamper arms to the sides.

3Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.

4If necessary, touch Done from the printer control panel to clear the message and continue printing.

Paper jam in the finisher rear door

1Open the finisher rear door.

Image 256

Lexmark XM3100 manual Paper jam in the finisher rear door, Open the finisher rear door

Contents

Users Guide September Contents Loading paper and specialty media Paper and specialty media guidePrinting Updating available options in the printer driver Copying Mailing 102Faxing 109 Scanning 132 Understanding the printer menus 140 Saving money and the environment 212Securing the printer 219 Maintaining the printer 223 Managing the printer 235 Clearing jams 238 322 Troubleshooting 259Index 339 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Using the Embedded Web Server Configured model Using the ADF and scanner glass Using the ADFUsing the scanner glass Understanding the basic functions of the scanner Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Features Feature Description Using the touch-screen buttons Arrows View a list of options Copy It Print a copy Other touch-screen buttons Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Setting up Scan to Network Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network UseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Setting up the printer software Installing the printer softwareUpdating available options in the printer driver Open the printers folder Click Update Now ‑ Ask Printer Add any installed hardware options, and then click OKAttaching cables Windows 7 or earlier Connection method is supported in your country or region Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Using the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Continue Finish Click Properties Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading trays Lglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Using the Embedded Web Server Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Configuring a custom name Using the printer control panelClick Settings Paper Menu Custom Types Assigning a custom paper type Select a custom name you want to configure, and then touch Paper Menu Custom Types Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Paper characteristics Tips on using card stockPaper guidelines Moisture content Fiber contentUnacceptable paper Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letterhead Supported paper sizes, types, and weights Scanner Duplex 550 ‑sheet tray Feeder Glass ModeStoring paper Supported paper sizes Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex modePaper size Dimensions Staple finisher Supported paper sizes X 9.8 Supported paper types and weightsPaper type Staple finisher Paper type Staple finisher Custom Type Adjusting toner darkness PrintingPrinting forms and a document Printing forms Click Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a mobile device Printing from a flash drive Printing from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Canceling a print job Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Copying on letterhead Customizing copy settingsCopying to a different size Making copies using paper from a selected tray Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Reducing or enlarging copies Copying on both sides of the paper duplexingCopy to Letter Copy It Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Canceling a copy job Placing information on copiesPlacing a header or footer on pages Placing an overlay message on each Understanding the copy options Content Using the advanced optionsCollate Copies Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 104 Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding the e-mail options Send As ResolutionMailing 107 Scan Preview SetupMailing 108 Faxing Setting up the printer to faxFaxing 109 Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Faxing 112 Connected to the same telephone wall jack Faxing 113 Connected to different wall jacks Faxing 114 Scenario 2 Digital Subscriber Line DSL Faxing 115 Scenario 3 VoIP telephone service Faxing 116 Setup 1 Printer is connected directly to a cable modem Faxing 117 Faxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 121 Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Customizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Canceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxes Click Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a fax Delayed Send This option lets you send a fax at a later time or date Faxing 131 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address book Scanning to a computer using the Embedded Web Server Select your scan settings, and then click NextScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning 136 Select your printer from the list Scanning to a flash driveClick Next Close Using the ScanBack Utility Held jobs Profiles and Solutions select your scan profileUnderstanding the scan options Scanning 137 Scanning 138 Scanning 139 Menus list Understanding the printer m enusUnderstanding the printer menus 140 Default Source menu Settings Help Manage Shortcuts Option Card MenuDefault Source Paper menu Paper Size/Type menu Understanding the printer menus 142Tray x Size Tray x Type MP Feeder Size Understanding the printer menus 143MP Feeder Type Understanding the printer menus 144 Manual Paper SizeManual Paper Type Manual Envelope Size Configure MP menu Substitute Size menuPaper Texture menu Understanding the printer menus 145 Understanding the printer menus 146 Paper Weight menu Understanding the printer menus 147 Paper Loading menu Understanding the printer menus 148 Custom Types menu Understanding the printer menus 149 Universal Setup menu Custom Names menuCustom Scan Sizes menu Understanding the printer menus 150 Reports menu Reports MenuUnderstanding the printer menus 151 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 152 Understanding the printer menus 153 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 154 TCP/IP menu Understanding the printer menus 155 IPv6 menu Wireless menuUnderstanding the printer menus 156 AppleTalk menu Understanding the printer menus 157 Understanding the printer menus 158 Standard USB menuSet Zone Understanding the printer menus 159 Smtp Setup menu Understanding the printer menus 160 Security menu Edit Security Setups menuUnderstanding the printer menus 161 Miscellaneous Security Settings menu Understanding the printer menus 162 Use Wiping Mode Specify the mode for disk wiping Auto Confidential Print menuDisk Wiping menu Understanding the printer menus 163 Set Date/Time menu Security Audit Log menuUnderstanding the printer menus 164 Understanding the printer menus 165 General Settings menu Settings menuUnderstanding the printer menus 166 Quiet Mode Run Initial setupUnderstanding the printer menus 167 Keyboard Understanding the printer menus 168 Paper SizesScan to PC Port Range Displayed Information Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Timeouts AlarmsUnderstanding the printer menus 172 Error Recovery Understanding the printer menus 173 Print Recovery Understanding the printer menus 174Press Sleep Button Press and Hold Sleep Button Copy Settings menu Content TypeContent Source Sides Duplex Understanding the printer menus 176 Understanding the printer menus 177 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding the printer menus 178 Understanding the printer menus 179 Fax Send Settings ResolutionUnderstanding the printer menus 180 Fax Cover Understanding the printer menus 181 Dial Prefix Understanding the printer menus 182 Fax Receive Settings Understanding the printer menus 183 Understanding the printer menus 184 Fax Log Settings Understanding the printer menus 185 ‑mail Settings menu Speaker SettingsAnswer On Understanding the printer menus 186 Understanding the printer menus 187 Format Understanding the printer menus 188 Orientation Understanding the printer menus 189 Understanding the printer menus 190 Use cc/bcc FTP Settings menu Understanding the printer menus 191 Understanding the printer menus 192 FTP bit Depth Understanding the printer menus 193File Name Scan Settings Scan Settings menu items and their descriptionsFlash Drive menu Understanding the printer menus 194 Understanding the printer menus 195 Understanding the printer menus 196 Print Settings Print Settings menu items and their descriptionsUnderstanding the printer menus 197 Copies Understanding the printer menus 198 Setup menu Print SettingsUnderstanding the printer menus 199 Finishing menu Understanding the printer menus 200Resource Save Print All Order Understanding the printer menus 201 Separator Source Quality menu Understanding the printer menus 202 Job Accounting menu Understanding the printer menus 203 Utilities menu Understanding the printer menus 204 PostScript menu XPS menuUnderstanding the printer menus 205 PCL Emul menu Understanding the printer menus 206 PCL Emulation Settings Understanding the printer menus 207 Understanding the printer menus 208 Tray Renumber Html menu Understanding the printer menus 209Font Size Scale Help menu Image menuUnderstanding the printer menus 210 Menu item Description Understanding the printer menus 211 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energy Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 214 Using Hibernate Mode Setting Hibernate TimeoutClick Settings General Settings Sleep Button Settings Saving money and the environment 215 Using Schedule Power Modes Adjusting the brightness of the displaySettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 223 Maintaining the printer 224 Cleaning the scanner glassClose the scanner cover Using genuine Lexmark parts and supplies Checking the status of parts and suppliesOrdering supplies Ordering a toner cartridge Ordering a maintenance kit Ordering an imaging unitOrdering staple cartridges Ordering an ADF separator roller Estimated number of remaining pages Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 229Page Replacing the staple cartridge Open the stapler doorPage Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 237 Clearing jams Avoiding jamsLoad paper properly Clearing jams 238 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 240 ‑page jam, clear standard bin y.xx ‑page jam, open automatic feeder top cover y.xxClearing jams 241 ‑page jam, open rear door y.xx Clearing jams 242 ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page ‑page jam, open tray x y.xx Clearing jams 249 Paper jam in the finisher bin Clearing jams 250 Paper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Troubleshooting Understanding the printer messagesCartridge, imaging unit mismatch 41.xy Cartridge low 88.xy Cartridge nearly low 88.xy Cartridge very low, x estimated pages remain 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientation Troubleshooting 261 Check tray x connectionClose front door Complex page, some data may not have printed Configuration change, some held jobs were not restored Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detected Fax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Fax memory full Insufficient memory, some held jobs will not be restored Incompatible tray xIncorrect paper size, open paper source Insufficient memory to collate job Insufficient memory to support Resource Save feature Troubleshooting 265Load paper source with custom type name paper orientation Load paper source with custom string paper orientation Maintenance kit low 80.xy Troubleshooting 266Load Manual Feeder with custom type name paper orientation Load Manual Feeder with custom string paper orientation Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot print faxes Memory full, cannot send faxes Parallel port x disabled Troubleshooting 268Non‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Remove paper from standard output bin Replace defective imaging unit 31.xyReplace cartridge, 0 estimated pages remain 88.xy Replace imaging unit, 0 estimated pages remain 84.xy Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyRestore held jobs? Replace unsupported cartridge 32.xy Scanner disabled by admin Serial port x disabledSmtp server not set up. Contact system administrator Some held jobs were not restored Standard USB port disabled Too many flash options installedSupply needed to complete job Too many trays attached Solving printer problems USB port x disabledWeblink server not set up. Contact system administrator Basic printer problems Troubleshooting 274 Troubleshooting 275 Printer display is blank Option problems Troubleshooting 276Action Yes Step Problem is solved Go to step Cannot detect internal option Troubleshooting 277 Tray problemsStep Problem is solved. Go to step Internal Solutions Port does not operate correctly Troubleshooting 278Cannot detect memory card USB/parallel interface card does not operate correctly Paper feed problems Troubleshooting 279Action Yes Step Go to step Problem is solved Paper frequently jams Solving print problems Printing problemsTroubleshooting 280 Paper jam message remains after jam is cleared Troubleshooting 281 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 282 Troubleshooting 283 Confidential and other held jobs do not printFor Windows users For Macintosh users Troubleshooting 284 Settings General SettingsSettings General Settings Print Recovery Page Protect Off Print job takes longer than expected Job prints from the wrong tray or on the wrong paper Troubleshooting 285Incorrect characters print Tray linking does not work Troubleshooting 286Large jobs do not collate Print quality problems Troubleshooting 287Unexpected page breaks occur Characters have jagged or uneven edges Troubleshooting 288 Printer is printing blank pages Troubleshooting 289 Clipped pages or images Troubleshooting 290 Prints on color transparencies appear dark when projectedShadow images appear on prints Troubleshooting 291 Gray background on prints Troubleshooting 292 Incorrect margins on prints Troubleshooting 293 Paper curl Troubleshooting 294 Print irregularities Troubleshooting 295 Repeating defects appear on prints Troubleshooting 296 Print is too dark Troubleshooting 297 Print is too light Troubleshooting 298 Skewed print Troubleshooting 299 Printer is printing solid black pages Transparency print quality is poor Troubleshooting 300Streaked horizontal lines appear on prints Troubleshooting 301 Streaked vertical lines appear on prints Troubleshooting 302 Horizontal voids appear on prints Troubleshooting 303 Vertical voids appear on prints Toner specks appear on prints Toner fog or background shading appears on prints Solving copy problems Troubleshooting 305Toner rubs off Uneven print density Copier does not respond Scanner unit does not close Troubleshooting 307 Poor copy quality Troubleshooting 308 Partial document or photo copies Solving fax problems Fax and e-mail functions are not set upTroubleshooting 309 Settings General Settings Run initial setup Yes Caller ID is not shown Troubleshooting 310Cannot send or receive a fax Troubleshooting 311 Troubleshooting 312 Can send but not receive faxes Yes Problem is solved Go to step 313 Click Settings Fax Settings Analog Fax Setup Troubleshooting 314Received fax has poor print quality Troubleshooting 315 Solving scanner problemsScanner does not respond Troubleshooting 316 Scan job was not successfulStep Change the file name. Go to step Existing file check box Troubleshooting 317 Scanning takes too long or freezes the computer Troubleshooting 318 Poor scanned image quality Partial document or photo scans Troubleshooting 319Cannot scan from a computer Solving home screen applications problems An application error has occurredTroubleshooting 320 Click Settings Apps Apps Management System tab Log Troubleshooting 321 Contacting customer supportTech Library Mail Edition notice Product informationLexmark International, Inc All rights reserved Trademarks 323 Temperature information Noise emission levelsProduct disposal 324 Static sensitivity notice Laser noticeLaser advisory label 325 Power consumption Product power consumptionMode Description Power consumption Watts 326 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Licensing notices European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 328 329 Utilisation de ce produit en Suisse Using this product in Switzerland330 Regulatory notices for wireless products Verwendung dieses Produkts in der SchweizUso del prodotto in Svizzera Modular component notice Exposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 332 Taiwan NCC RF notice statement 333 334 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 335 Extent of limited warranty 336 Patent acknowledgment Limitation of liabilityAdditional rights 337 338 Symbols 250‑sheet tray installing 45 550‑sheet tray installingIndex NumericsPage Page FTP Page Page Page Page Page Page