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Lexmark XM3100 manual Solving printer problems, Unsupported option in slot x, USB port x disabled

Models: XM3100

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Troubleshooting

273

Unsupported option in slot [x] [55]

1Turn off the printer.

2Unplug the power cord from the electrical outlet.

3Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

4Connect the power cord to a properly grounded electrical outlet.

5Turn the printer back on.

USB port [x] disabled [56]

From the printer control panel, touch Continue to clear the message.

Notes:

•The printer discards any data received through the USB port.

•Make sure the USB Buffer menu is not set to Disabled.

Weblink server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note: If the message appears again, then contact your system support person.

Solving printer problems

•“Basic printer problems” on page 273

•“Option problems” on page 276

•“Paper feed problems” on page 279

Basic printer problems

The printer is not responding

Action	Yes	No
Step 1	Go to step 2.	Turn on the printer.
Make sure the printer is turned on.
Is the printer turned on?

Step 2	Press the Sleep button	Go to step 3.
Check if the printer is in Sleep mode or Hibernate mode.	to wake the printer
	from Sleep mode or
Is the printer in Sleep mode or Hibernate mode?	Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?

Page 273

Image 273

Lexmark XM3100 manual Solving printer problems, Unsupported option in slot x, USB port x disabled, Basic printer problems

Contents

September Users GuideContents Paper and specialty media guide Loading paper and specialty mediaPrinting Updating available options in the printer driverMailing 102 CopyingFaxing 109 Scanning 132Saving money and the environment 212 Understanding the printer menus 140Securing the printer 219 Maintaining the printer 223Clearing jams 238 Managing the printer 235Troubleshooting 259 322Index 339 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic model Configured model Using the Embedded Web ServerUsing the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the basic functions of the scannerUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseUnderstanding the home screen Indicator light color and its corresponding printer statusFeature Description FeaturesArrows View a list of options Copy It Print a copy Using the touch-screen buttonsOther touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh usersClick Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screenUnderstanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applicationsSetting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network UseToExporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Installing the printer software Setting up the printer softwareUpdating available options in the printer driver Open the printers folderAdd any installed hardware options, and then click OK Click Update Now ‑ Ask PrinterAttaching cables Windows 7 or earlierConnection method is supported in your country or region Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows usersSelect Ethernet connection, and then click Continue For Macintosh usersAppleTalk select your printer Add Preparing to set up the printer on a wireless networkConnecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Properties Click Continue FinishPrinting a menu settings Verifying printer setupPrinting a network setup Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading traysLglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper typeUsing the printer control panel Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper typePaper Menu Custom Types Select a custom name you want to configure, and then touchTips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Tips on using card stock Paper characteristicsPaper guidelines Fiber content Moisture contentUnacceptable paper Selecting paperSelecting preprinted forms and letterhead Using recycled paper and other office papersScanner Duplex 550 ‑sheet tray Feeder Glass Mode Supported paper sizes, types, and weightsStoring paper Supported paper sizesPaper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weightsPaper size Dimensions Staple finisher Supported paper sizesSupported paper types and weights X 9.8Paper type Staple finisher Paper type Staple finisher Custom Type Printing Adjusting toner darknessPrinting forms and a document Printing formsSettings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a mobile device Printing from a flash drive Printing from a flash driveSupported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Printing information pages Canceling a print jobFor Macintosh users Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesCustomizing copy settings Copying on letterheadCopying to a different size Copying different paper sizes Making copies using paper from a selected trayExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper sizeCopying on both sides of the paper duplexing Reducing or enlarging copiesCopy to Letter Copy It Collating copies Adjusting copy qualityCopying multiple pages onto a single sheet Placing separator sheets between copiesCopy Advanced Options Separator Sheets Select one of the followingCreating a custom copy job Placing information on copies Canceling a copy jobPlacing a header or footer on pages Placing an overlay message on eachUnderstanding the copy options Using the advanced options ContentCollate CopiesSetting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 104Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeUnderstanding the e-mail options Canceling an e-mailResolution Send AsMailing 107 Setup Scan PreviewMailing 108 Setting up the printer to fax FaxingFaxing 109 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupTips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Faxing 112Connected to different wall jacks Faxing 113Faxing 114 Faxing 115 Scenario 2 Digital Subscriber Line DSLFaxing 116 Scenario 3 VoIP telephone serviceFaxing 117 Setup 1 Printer is connected directly to a cable modemFaxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 121 Connecting the printer to a wall jack in GermanyConnecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupChanging the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerHolding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxesClick Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a faxThis option lets you send a fax at a later time or date Delayed SendFaxing 131 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressScanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address bookSelect your scan settings, and then click Next Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan ProfileSetting up Scan to Computer Scanning to a flash drive Scanning 136 Select your printer from the listClick Next Close Held jobs Profiles and Solutions select your scan profile Using the ScanBack UtilityUnderstanding the scan options Scanning 137Scanning 138 Scanning 139 Understanding the printer m enus Menus listUnderstanding the printer menus 140 Settings Help Manage Shortcuts Option Card Menu Default Source menuDefault Source Paper menuUnderstanding the printer menus 142 Paper Size/Type menuTray x Size Tray x TypeUnderstanding the printer menus 143 MP Feeder SizeMP Feeder Type Manual Paper Size Understanding the printer menus 144Manual Paper Type Manual Envelope SizeSubstitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 145Understanding the printer menus 146 Understanding the printer menus 147 Paper Weight menuUnderstanding the printer menus 148 Paper Loading menuUnderstanding the printer menus 149 Custom Types menuCustom Names menu Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 150Reports Menu Reports menuUnderstanding the printer menus 151 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 152Understanding the printer menus 153 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 154 Understanding the printer menus 155 TCP/IP menuWireless menu IPv6 menuUnderstanding the printer menus 156 Understanding the printer menus 157 AppleTalk menuStandard USB menu Understanding the printer menus 158Set Zone Understanding the printer menus 159 Understanding the printer menus 160 Smtp Setup menuEdit Security Setups menu Security menuUnderstanding the printer menus 161 Understanding the printer menus 162 Miscellaneous Security Settings menuConfidential Print menu Use Wiping Mode Specify the mode for disk wiping AutoDisk Wiping menu Understanding the printer menus 163Security Audit Log menu Set Date/Time menuUnderstanding the printer menus 164 Understanding the printer menus 165 Settings menu General Settings menuUnderstanding the printer menus 166 Run Initial setup Quiet ModeUnderstanding the printer menus 167 KeyboardPaper Sizes Understanding the printer menus 168Scan to PC Port Range Displayed InformationUnderstanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Alarms TimeoutsUnderstanding the printer menus 172 Understanding the printer menus 173 Error RecoveryUnderstanding the printer menus 174 Print RecoveryPress Sleep Button Press and Hold Sleep ButtonContent Type Copy Settings menuContent Source Sides DuplexUnderstanding the printer menus 176 Understanding the printer menus 177 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding the printer menus 178Understanding the printer menus 179 Resolution Fax Send SettingsUnderstanding the printer menus 180 Fax CoverDial Prefix Understanding the printer menus 181Understanding the printer menus 182 Understanding the printer menus 183 Fax Receive SettingsUnderstanding the printer menus 184 Understanding the printer menus 185 Fax Log SettingsSpeaker Settings ‑mail Settings menuAnswer On Understanding the printer menus 186Format Understanding the printer menus 187Orientation Understanding the printer menus 188Understanding the printer menus 189 Use cc/bcc Understanding the printer menus 190Understanding the printer menus 191 FTP Settings menuUnderstanding the printer menus 192 Understanding the printer menus 193 FTP bit DepthFile Name Scan Settings menu items and their descriptions Scan SettingsFlash Drive menu Understanding the printer menus 194Understanding the printer menus 195 Understanding the printer menus 196 Print Settings menu items and their descriptions Print SettingsUnderstanding the printer menus 197 CopiesUnderstanding the printer menus 198 Print Settings Setup menuUnderstanding the printer menus 199 Understanding the printer menus 200 Finishing menuResource Save Print All OrderSeparator Source Understanding the printer menus 201Understanding the printer menus 202 Quality menuUnderstanding the printer menus 203 Job Accounting menuUnderstanding the printer menus 204 Utilities menuXPS menu PostScript menuUnderstanding the printer menus 205 Understanding the printer menus 206 PCL Emul menuUnderstanding the printer menus 207 PCL Emulation SettingsTray Renumber Understanding the printer menus 208Understanding the printer menus 209 Html menuFont Size ScaleImage menu Help menuUnderstanding the printer menus 210 Menu item DescriptionUnderstanding the printer menus 211 Saving money and the environment Using recycled paperSaving paper and toner Conserving suppliesClick Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energyClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 214Setting Hibernate Timeout Using Hibernate ModeClick Settings General Settings Sleep Button Settings Saving money and the environment 215Adjusting the brightness of the display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power ModesRecycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard diskTouch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memoryUsing the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption EnableFinding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 223Cleaning the scanner glass Maintaining the printer 224Close the scanner cover Checking the status of parts and supplies Using genuine Lexmark parts and suppliesOrdering supplies Ordering a toner cartridgeOrdering an imaging unit Ordering a maintenance kitOrdering staple cartridges Ordering an ADF separator rollerStoring supplies Estimated number of remaining pagesReplacing supplies Replacing the toner cartridgePage Maintaining the printer 229 Replacing the imaging unitPage Open the stapler door Replacing the staple cartridgePage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Click Settings Print Settings Supply NotificationsRestoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 237 Avoiding jams Clearing jamsLoad paper properly Clearing jams 238Use recommended paper Understanding jam messages and locationsClearing jams 240 Jam access area Printer control panel message What to do‑page jam, open automatic feeder top cover y.xx ‑page jam, clear standard bin y.xxClearing jams 241 Clearing jams 242 ‑page jam, open rear door y.xx‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page Clearing jams 249 ‑page jam, open tray x y.xxClearing jams 250 Paper jam in the finisher binPaper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Understanding the printer messages TroubleshootingCartridge, imaging unit mismatch 41.xy Cartridge low 88.xyCartridge very low, x estimated pages remain 88.xy Cartridge nearly low 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientationCheck tray x connection Troubleshooting 261Close front door Complex page, some data may not have printedError reading USB drive. Remove USB Configuration change, some held jobs were not restoredError reading USB hub. Remove hub Defective flash detectedFax Station Name not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Number not set up. Contact system administrator Fax memory fullIncompatible tray x Insufficient memory, some held jobs will not be restoredIncorrect paper size, open paper source Insufficient memory to collate jobTroubleshooting 265 Insufficient memory to support Resource Save featureLoad paper source with custom type name paper orientation Load paper source with custom string paper orientationTroubleshooting 266 Maintenance kit low 80.xyLoad Manual Feeder with custom type name paper orientation Load Manual Feeder with custom string paper orientationNo analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot print faxes Memory full, cannot send faxesTroubleshooting 268 Parallel port x disabledNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resourcesReplace defective imaging unit 31.xy Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace imaging unit, 0 estimated pages remain 84.xyReinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyRestore held jobs? Replace unsupported cartridge 32.xySerial port x disabled Scanner disabled by adminSmtp server not set up. Contact system administrator Some held jobs were not restoredToo many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attachedUSB port x disabled Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 274 Printer display is blank Troubleshooting 275Troubleshooting 276 Option problemsAction Yes Step Problem is solved Go to step Cannot detect internal optionTray problems Troubleshooting 277Step Problem is solved. Go to step Troubleshooting 278 Internal Solutions Port does not operate correctlyCannot detect memory card USB/parallel interface card does not operate correctlyTroubleshooting 279 Paper feed problemsAction Yes Step Go to step Problem is solved Paper frequently jamsPrinting problems Solving print problemsTroubleshooting 280 Paper jam message remains after jam is clearedError message about reading the flash drive appears Troubleshooting 281Print jobs do not print Troubleshooting 282 Confidential and other held jobs do not print Troubleshooting 283For Windows users For Macintosh usersSettings General Settings Troubleshooting 284Settings General Settings Print Recovery Page Protect Off Print job takes longer than expectedTroubleshooting 285 Job prints from the wrong tray or on the wrong paperIncorrect characters print Troubleshooting 286 Tray linking does not workLarge jobs do not collate Troubleshooting 287 Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edgesPrinter is printing blank pages Troubleshooting 288Clipped pages or images Troubleshooting 289Prints on color transparencies appear dark when projected Troubleshooting 290Shadow images appear on prints Gray background on prints Troubleshooting 291Incorrect margins on prints Troubleshooting 292Paper curl Troubleshooting 293Print irregularities Troubleshooting 294Repeating defects appear on prints Troubleshooting 295Print is too dark Troubleshooting 296Print is too light Troubleshooting 297Skewed print Troubleshooting 298Printer is printing solid black pages Troubleshooting 299Troubleshooting 300 Transparency print quality is poorStreaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 301Horizontal voids appear on prints Troubleshooting 302Vertical voids appear on prints Troubleshooting 303Toner fog or background shading appears on prints Toner specks appear on printsTroubleshooting 305 Solving copy problemsToner rubs off Uneven print densityScanner unit does not close Copier does not respondPoor copy quality Troubleshooting 307Partial document or photo copies Troubleshooting 308Fax and e-mail functions are not set up Solving fax problemsTroubleshooting 309 Settings General Settings Run initial setup YesTroubleshooting 310 Caller ID is not shownCannot send or receive a fax Troubleshooting 311 Can send but not receive faxes Troubleshooting 312313 Yes Problem is solved Go to stepTroubleshooting 314 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 315Scanner does not respond Scan job was not successful Troubleshooting 316Step Change the file name. Go to step Existing file check boxScanning takes too long or freezes the computer Troubleshooting 317Poor scanned image quality Troubleshooting 318Troubleshooting 319 Partial document or photo scansCannot scan from a computer An application error has occurred Solving home screen applications problemsTroubleshooting 320 Click Settings Apps Apps Management System tab LogContacting customer support Troubleshooting 321Tech Library MailProduct information Edition noticeLexmark International, Inc All rights reserved 323 TrademarksNoise emission levels Temperature informationProduct disposal 324Laser notice Static sensitivity noticeLaser advisory label 325Product power consumption Power consumptionMode Description Power consumption Watts 326Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Licensing noticesRegulatory notices for telecommunication terminal equipment 328329 Using this product in Switzerland Utilisation de ce produit en Suisse330 Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUso del prodotto in Svizzera Modular component noticeIndustry Canada Canada Exposure to radio frequency radiationIndustry Canada Canada 332333 Taiwan NCC RF notice statementΤΗΣ Οδηγιασ 1999/5/ΕΚ 334Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 335336 Extent of limited warrantyLimitation of liability Patent acknowledgmentAdditional rights 337338 250‑sheet tray installing 45 550‑sheet tray installing SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page

Unsupported option in slot [x] [55]

USB port [x] disabled [56]

Weblink server not set up. Contact system administrator.

Solving printer problems

Basic printer problems

The printer is not responding

Action

Yes

Step 1