Lexmark XM3100 manual Partial document or photo copies, Troubleshooting 308

Troubleshooting		308
Action	Yes	No
Step 8	Go to step 9.	The problem is solved.
Check for patterns on print.

aFrom the Copy screen, navigate to:

Advanced Options > Advanced Imaging > Sharpness > select a lower setting

bOn the Copy screen, make sure no scaling is being selected.

Do patterns appear on prints?
Step 9	Go to step 10.	The problem is solved.
Check for missing or faded text on prints.

aFrom the Copy screen, navigate to: Advanced Options > Advanced Imaging

bAdjust the settings:

•Improve sharpness—Increase the sharpness setting.

•Remove background—Reduce the current background removal setting.

•Increase contrast—Increase the current setting.

•Decrease shadow—Reduce the current setting.

Do prints have missing or faded text?
Step 10	Contact customer	The problem is solved.
Check for washed‑out or overexposed output.	support.

aFrom the Copy screen, navigate to: Advanced Options > Advanced Imaging

bAdjust the settings of the following:

•Background removal—Reduce the current setting.

•Shadow detail—Reduce the current background removal setting.

cResend the copy job.

Do pages show washed‑out or overexposed prints?

Partial document or photo copies

Action	Yes	No
Step 1	Go to step 2.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		upper left corner.
glass in the upper left corner.
Is the document or photo loaded correctly?