Lexmark XM3100 Contacting customer support, Troubleshooting 321, Tech Library, Mail, Live chat

Troubleshooting			321
	Action	Yes	No
	Step 3	Go to step 4.	Contact your system
	Check if the network connection is working.		support person.
	Is the network connection working?
	Step 4	Go to step 5.	Tighten the cable
	Make sure the cable connections to the printer and print server are secure.		connection.
	For more information, see the setup documentation that came with
	the printer.
	Are the cable connections to the printer and print server secure?
	Step 5	Go to step 6.	Contact your system
	Temporarily disable the Web proxy servers.		support person.
	Note: Proxy servers may block or restrict you from accessing certain
	Web sites including the Embedded Web Server.
	Are the Web proxy servers disabled?
	Step 6	The problem is solved.	Contact customer
	Access the Embedded Web Server again by typing the correct IP address		support.
	in the address field.
	Did the Embedded Web Server open?

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:

Tech Library	You can browse our library of manuals, support documentation, drivers, and other downloads to help you
	solve common problems.
E-mail	You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
	and provide you with information to solve your problem.
Live chat	You can chat directly with a service representative. They can work with you to solve your printer problem or
	provide assistance through Assisted Service where the service representative can remotely connect to your
	computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help
	you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit http://support.lexmark.com.