Troubleshooting
Check the following guide for the possible cause of a problem before contacting customer support.
Symptom | Cause | Solution |
No power.
No picture.
No sound.
Playback picture is poor. HDD/DVD Recorder does not start playback.
Picture from external input is distorted.
Some channels are skipped over when using
Camcorder image via A/V input to HDD/DVD Recorder is not shown on TV screen.
Can’t play disc recorded on this HDD/DVD Recorder on another DVD player.
The power cord is disconnected.
The TV is not set to receive HDD/DVD Recorder signal output.
The video cable is not connected securely.
The TV power is turned off.
The equipment connected with the audio cable is not set to receive HDD/DVD Recorder signal output. The audio cables are not connected securely.
The power on the equipment connected with the audio cable is turned off.
The audio cables are damaged. The disc is dirty.
No disc is inserted.
An unplayable disc is inserted.
The disc is placed upside down.
The disc is not placed within the guide.
The disc is dirty.
The Parental Control level is set.
The video signal from the external component is
The skipped channels were deleted with the ‘Adjust Channels’ feature. Antenna or cables are loose.
Wrong Tuning Band is selected in the HDD/DVD Recorder Setup menu. Camcorder is off.
The HDD/DVD Recorder’s source is not set to AV, AVF or DV.
The disc was not finalised (or not made compatible if using a DVD+RW). Some players will not play even a finalised disc.
Discs recorded with
Plug the power cord into the wall outlet securely.
Select the appropriate video input on the TV so the picture from the HDD/DVD Recorder appears on the TV screen. Connect the video cable securely.
Turn on the TV.
Select the correct input mode on the audio receiver so you can listen to the sound from the HDD/DVD Recorder.
Connect the audio cables securely.
Turn on the equipment connected with the audio cable.
Replace with new ones. Clean the disc.
Insert a disc. (Check that the disc indicator on the front panel display is lit.) Insert a playable disc. (Check the disc type, colour system, and regional code.) Place the disc with the playback side down.
Place the disc on the disc tray correctly inside the guide.
Clean the disc.
Cancel the Parental Control function or change the rating level.
You cannot connect via the HDD/DVD Recorder. Connect the component directly to your TV.
Use the ‘Adjust Channels’ feature to restore channels.
Tighten connections or replace cable. Try all ‘Auto Set‘ options; see page 21 for details.
Turn camcorder on and operate properly.
Use [INPUT] to select AV input channel (AV, AVF or DV).
Finalise the disc; see page 55.
No solution.
No solution.
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