Troubleshooting Chart

PROBLEM

 

POSSIBLE CAUSE(S)

 

CORRECTIVE ACTION*

NO HOT WATER

1.

No power to heater.

1.

Refer to “E02” of Diagnostic Code Chart- page 17.

 

2.

High temperature limit shut-down.

2.

Refer to “E03 or E07” of Diagnostic Code Chart- page 17.

 

3.

Defective sensor.

3.

Refer to “No Light” of Diagnostic Code Chart- page 19.

 

 

 

 

 

INSUFFICIENT HOT WATER

1.

Defective lower element.

1.

Refer to “E05” of Diagnostic Code Chart- page 17.

 

2.

Temperature set too low.

2.

Set temperature to desired setting.

 

3.

Sediment or lime in tank.

3.

Drain, determine if water treatment is needed.

 

4.

Defective Dip Tube.

4.

Replace Dip Tube.

 

5.

Heater too small for job.

5.

Check and Install adequate water heater.

 

6.

Wrong piping connections.

6.

Correct piping.

 

7.

Leaking faucets and/or plumbing

7.

Repair faucets and any leaks in the plumbing system.

 

8.

system.

8.

Reduce hot water usage.

 

Wasted hot water.

 

9.

Long runs of exposed pipe.

9.

Insulate piping.

 

10.Hot water piping on outside wall.

10.Insulate piping.

 

 

 

 

 

HIGH OPERATION COSTS

1.

Temperature set too high.

1.

Lower temperature control or change to Energy Smart® Mode.

 

2.

Sediment or lime in tank.

2.

Drain, Flush-Provide water treatment if needed.

 

3.

Heater too small for job.

3.

Install adequate heater.

 

4.

Leaking faucets and/or plumbing

4.

Repair faucets and any leaks in the plumbing system.

 

5.

system.

5.

Advise customer.

 

Wasted hot water.

 

6.

Long runs of exposed piping.

6.

Insulate piping.

 

7.

Hot water piping in exposed wall.

7.

Insulate piping.

 

8.

Elements covered with sediment or

8.

Replace elements.

 

 

lime.

 

 

SLOW HOT WATER RECOVERY

1.

Upper element defective.

1.

Refer to “E04” of Diagnostic Code Chart- page 17.

 

2.

Leaking faucets and/or plumbing

2.

Repair faucets and any leaks in the plumbing system.

 

 

system.

 

 

DRIP FROM T&P VALVE

1.

Excessive water pressure.

1.

Use pressure reducing valve and pressure relief valve (See

 

 

 

 

page 6).

 

2.

Closed system.

2.

See page 6, “Closed System/Thermal Expansion”.

 

3.

Defective T&P valve.

3.

Replace T&P valve.

 

 

 

 

 

WATER ODOR

1.

Sulfides in the water.

1.

See page 14, “Anode Rod/Water Odor”.

 

 

 

 

 

*These instructions are brief and intended as guidance for a qualified person. If you lack the necessary

skills to perform these procedures call 1-877-817-6750 for assistance.

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Whirlpool 318686-000 installation instructions Troubleshooting Chart, Problem Possible Causes Corrective Action
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318686-000 specifications

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