Users Guide
September
Contents
Loading paper and specialty media
Paper and specialty media guide
Printing
Updating available options in the printer driver
Copying
Mailing 102
Faxing 109
Scanning 132
Understanding the printer menus 140
Saving money and the environment 212
Securing the printer 219
Maintaining the printer 223
Managing the printer 235
Clearing jams 238
322
Troubleshooting 259
Index 339
Safety information
Safety information
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Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Basic model
Using the Embedded Web Server
Configured model
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Understanding the basic functions of the scanner
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Use
Indicator light color and its corresponding printer status
Understanding the home screen
Features
Feature Description
Using the touch-screen buttons
Arrows View a list of options Copy It Print a copy
Other touch-screen buttons
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Forms and Favorites
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Available internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Order of installation
Installing hardware options
Installing optional trays
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Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Open the printers folder
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Attaching cables
Windows 7 or earlier
Connection method is supported in your country or region
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
Using the Push Button Configuration method
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
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For Windows users
Setting up serial printing
Click Continue Finish
Click Properties
Verifying printer setup
Printing a menu settings
Printing a network setup
Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading trays
Lglltr A4EXEC
LG Lltr A4 Exec
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ABC
Loading the multipurpose feeder
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Using the standard bin and paper stop
Using the Embedded Web Server
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Configuring a custom name
Using the printer control panel
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Select a custom name you want to configure, and then touch
Paper Menu Custom Types
Using specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
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Paper characteristics
Tips on using card stock
Paper guidelines
Moisture content
Fiber content
Unacceptable paper
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Supported paper sizes, types, and weights
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Storing paper
Supported paper sizes
Paper and specialty media guide
Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Paper size Dimensions Staple finisher
Supported paper sizes
X 9.8
Supported paper types and weights
Paper type Staple finisher
Paper type Staple finisher Custom Type
Adjusting toner darkness
Printing
Printing forms and a document
Printing forms
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a mobile device Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the printer
Printing confidential and other held jobs
Recommended flash drives File type
Printing confidential and other held jobs
Modifying confidential print settings
Printing Touch Submit
Canceling a print job
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Copying on letterhead
Customizing copy settings
Copying to a different size
Making copies using paper from a selected tray
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Reducing or enlarging copies
Copying on both sides of the paper duplexing
Copy to Letter Copy It
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Select one of the following
Creating a custom copy job
Canceling a copy job
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Understanding the copy options
Content
Using the advanced options
Collate
Copies
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Click Settings
Creating an e-mail shortcut
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing a document
Mailing 104
Customizing e-mail settings
Sending an e‑mail using the address book
Adding e-mail subject and message information
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Send As
Resolution
Mailing 107
Scan Preview
Setup
Mailing 108
Faxing
Setting up the printer to fax
Faxing 109
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Faxing 112
Connected to the same telephone wall jack
Faxing 113
Connected to different wall jacks
Faxing 114
Scenario 2 Digital Subscriber Line DSL
Faxing 115
Scenario 3 VoIP telephone service
Faxing 116
Setup 1 Printer is connected directly to a cable modem
Faxing 117
Faxing 118
Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 121
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using a shortcut number
Sending a fax using the computer
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Customizing fax settings
Changing the fax resolution
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Canceling an outgoing fax
Holding and forwarding faxes
Blocking junk faxes
Holding faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
Delayed Send
This option lets you send a fax at a later time or date
Faxing 131
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning to a computer using the Embedded Web Server
Select your scan settings, and then click Next
Scanning to a computer or flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Scanning 136 Select your printer from the list
Scanning to a flash drive
Click Next Close
Using the ScanBack Utility
Held jobs Profiles and Solutions select your scan profile
Understanding the scan options
Scanning 137
Scanning 138
Scanning 139
Menus list
Understanding the printer m enus
Understanding the printer menus 140
Default Source menu
Settings Help Manage Shortcuts Option Card Menu
Default Source
Paper menu
Paper Size/Type menu
Understanding the printer menus 142
Tray x Size
Tray x Type
MP Feeder Size
Understanding the printer menus 143
MP Feeder Type
Understanding the printer menus 144
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Configure MP menu
Substitute Size menu
Paper Texture menu
Understanding the printer menus 145
Understanding the printer menus 146
Paper Weight menu
Understanding the printer menus 147
Paper Loading menu
Understanding the printer menus 148
Custom Types menu
Understanding the printer menus 149
Universal Setup menu
Custom Names menu
Custom Scan Sizes menu
Understanding the printer menus 150
Reports menu
Reports Menu
Understanding the printer menus 151
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 152
Understanding the printer menus 153
Network Card menu
To access the menu, navigate to either of the following
Understanding the printer menus 154
TCP/IP menu
Understanding the printer menus 155
IPv6 menu
Wireless menu
Understanding the printer menus 156
AppleTalk menu
Understanding the printer menus 157
Understanding the printer menus 158
Standard USB menu
Set Zone
Understanding the printer menus 159
Smtp Setup menu
Understanding the printer menus 160
Security menu
Edit Security Setups menu
Understanding the printer menus 161
Miscellaneous Security Settings menu
Understanding the printer menus 162
Use Wiping Mode Specify the mode for disk wiping Auto
Confidential Print menu
Disk Wiping menu
Understanding the printer menus 163
Set Date/Time menu
Security Audit Log menu
Understanding the printer menus 164
Understanding the printer menus 165
General Settings menu
Settings menu
Understanding the printer menus 166
Quiet Mode
Run Initial setup
Understanding the printer menus 167
Keyboard
Understanding the printer menus 168
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 169
Understanding the printer menus 170
Understanding the printer menus 171
Timeouts
Alarms
Understanding the printer menus 172
Error Recovery
Understanding the printer menus 173
Print Recovery
Understanding the printer menus 174
Press Sleep Button
Press and Hold Sleep Button
Copy Settings menu
Content Type
Content Source
Sides Duplex
Understanding the printer menus 176
Understanding the printer menus 177
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Understanding the printer menus 178
Understanding the printer menus 179
Fax Send Settings
Resolution
Understanding the printer menus 180
Fax Cover
Understanding the printer menus 181
Dial Prefix
Understanding the printer menus 182
Fax Receive Settings
Understanding the printer menus 183
Understanding the printer menus 184
Fax Log Settings
Understanding the printer menus 185
‑mail Settings menu
Speaker Settings
Answer On
Understanding the printer menus 186
Understanding the printer menus 187
Format
Understanding the printer menus 188
Orientation
Understanding the printer menus 189
Understanding the printer menus 190
Use cc/bcc
FTP Settings menu
Understanding the printer menus 191
Understanding the printer menus 192
FTP bit Depth
Understanding the printer menus 193
File Name
Scan Settings
Scan Settings menu items and their descriptions
Flash Drive menu
Understanding the printer menus 194
Understanding the printer menus 195
Understanding the printer menus 196
Print Settings
Print Settings menu items and their descriptions
Understanding the printer menus 197
Copies
Understanding the printer menus 198
Setup menu
Print Settings
Understanding the printer menus 199
Finishing menu
Understanding the printer menus 200
Resource Save
Print All Order
Understanding the printer menus 201
Separator Source
Quality menu
Understanding the printer menus 202
Job Accounting menu
Understanding the printer menus 203
Utilities menu
Understanding the printer menus 204
PostScript menu
XPS menu
Understanding the printer menus 205
PCL Emul menu
Understanding the printer menus 206
PCL Emulation Settings
Understanding the printer menus 207
Understanding the printer menus 208
Tray Renumber
Html menu
Understanding the printer menus 209
Font Size
Scale
Help menu
Image menu
Understanding the printer menus 210
Menu item Description
Understanding the printer menus 211
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Click Settings General Settings Quiet Mode select a setting
Saving energy
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 214
Using Hibernate Mode
Setting Hibernate Timeout
Click Settings General Settings Sleep Button Settings
Saving money and the environment 215
Using Schedule Power Modes
Adjusting the brightness of the display
Settings General Settings Timeouts Hibernate Timeout
Click Settings General Settings Schedule Power Modes
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
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Securing the printer
Statement of Volatility
Erasing volatile memory
Disposing of a printer hard disk
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 223
Maintaining the printer 224
Cleaning the scanner glass
Close the scanner cover
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering supplies
Ordering a toner cartridge
Ordering a maintenance kit
Ordering an imaging unit
Ordering staple cartridges
Ordering an ADF separator roller
Estimated number of remaining pages
Storing supplies
Replacing supplies
Replacing the toner cartridge
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Replacing the imaging unit
Maintaining the printer 229
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Replacing the staple cartridge
Open the stapler door
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Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Settings General Settings Factory Defaults Restore Now
Restoring factory default settings
Managing the printer 237
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 238
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
Clearing jams 240
‑page jam, clear standard bin y.xx
‑page jam, open automatic feeder top cover y.xx
Clearing jams 241
‑page jam, open rear door y.xx
Clearing jams 242
‑page jam, open front door y.xx
Page
Page
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, clear manual feeder y.xx
Page
‑page jam, open tray x y.xx
Clearing jams 249
Paper jam in the finisher bin
Clearing jams 250
Paper jam in the finisher rear door
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Staple jam in the finisher
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Empty the standard bin
Open the finisher rear door
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Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch 41.xy
Cartridge low 88.xy
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom type name load orientation
Change paper source to custom string load orientation
Troubleshooting 261
Check tray x connection
Close front door
Complex page, some data may not have printed
Configuration change, some held jobs were not restored
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Defective flash detected
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax memory full
Insufficient memory, some held jobs will not be restored
Incompatible tray x
Incorrect paper size, open paper source
Insufficient memory to collate job
Insufficient memory to support Resource Save feature
Troubleshooting 265
Load paper source with custom type name paper orientation
Load paper source with custom string paper orientation
Maintenance kit low 80.xy
Troubleshooting 266
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with custom string paper orientation
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot print faxes
Memory full, cannot send faxes
Parallel port x disabled
Troubleshooting 268
Non‑Lexmark supply type, see User’s Guide 33.xy
Not enough free space in flash memory for resources
Remove paper from standard output bin
Replace defective imaging unit 31.xy
Replace cartridge, 0 estimated pages remain 88.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Restore held jobs?
Replace unsupported cartridge 32.xy
Scanner disabled by admin
Serial port x disabled
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Standard USB port disabled
Too many flash options installed
Supply needed to complete job
Too many trays attached
Solving printer problems
USB port x disabled
Weblink server not set up. Contact system administrator
Basic printer problems
Troubleshooting 274
Troubleshooting 275
Printer display is blank
Option problems
Troubleshooting 276
Action Yes Step Problem is solved Go to step
Cannot detect internal option
Troubleshooting 277
Tray problems
Step Problem is solved. Go to step
Internal Solutions Port does not operate correctly
Troubleshooting 278
Cannot detect memory card
USB/parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 279
Action Yes Step Go to step Problem is solved
Paper frequently jams
Solving print problems
Printing problems
Troubleshooting 280
Paper jam message remains after jam is cleared
Troubleshooting 281
Error message about reading the flash drive appears
Print jobs do not print
Troubleshooting 282
Troubleshooting 283
Confidential and other held jobs do not print
For Windows users
For Macintosh users
Troubleshooting 284
Settings General Settings
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Job prints from the wrong tray or on the wrong paper
Troubleshooting 285
Incorrect characters print
Tray linking does not work
Troubleshooting 286
Large jobs do not collate
Print quality problems
Troubleshooting 287
Unexpected page breaks occur
Characters have jagged or uneven edges
Troubleshooting 288
Printer is printing blank pages
Troubleshooting 289
Clipped pages or images
Troubleshooting 290
Prints on color transparencies appear dark when projected
Shadow images appear on prints
Troubleshooting 291
Gray background on prints
Troubleshooting 292
Incorrect margins on prints
Troubleshooting 293
Paper curl
Troubleshooting 294
Print irregularities
Troubleshooting 295
Repeating defects appear on prints
Troubleshooting 296
Print is too dark
Troubleshooting 297
Print is too light
Troubleshooting 298
Skewed print
Troubleshooting 299
Printer is printing solid black pages
Transparency print quality is poor
Troubleshooting 300
Streaked horizontal lines appear on prints
Troubleshooting 301
Streaked vertical lines appear on prints
Troubleshooting 302
Horizontal voids appear on prints
Troubleshooting 303
Vertical voids appear on prints
Toner specks appear on prints
Toner fog or background shading appears on prints
Solving copy problems
Troubleshooting 305
Toner rubs off
Uneven print density
Copier does not respond
Scanner unit does not close
Troubleshooting 307
Poor copy quality
Troubleshooting 308
Partial document or photo copies
Solving fax problems
Fax and e-mail functions are not set up
Troubleshooting 309
Settings General Settings Run initial setup Yes
Caller ID is not shown
Troubleshooting 310
Cannot send or receive a fax
Troubleshooting 311
Troubleshooting 312
Can send but not receive faxes
Yes Problem is solved Go to step
313
Click Settings Fax Settings Analog Fax Setup
Troubleshooting 314
Received fax has poor print quality
Troubleshooting 315
Solving scanner problems
Scanner does not respond
Troubleshooting 316
Scan job was not successful
Step Change the file name. Go to step
Existing file check box
Troubleshooting 317
Scanning takes too long or freezes the computer
Troubleshooting 318
Poor scanned image quality
Partial document or photo scans
Troubleshooting 319
Cannot scan from a computer
Solving home screen applications problems
An application error has occurred
Troubleshooting 320
Click Settings Apps Apps Management System tab Log
Troubleshooting 321
Contacting customer support
Tech Library
Mail
Edition notice
Product information
Lexmark International, Inc All rights reserved
Trademarks
323
Temperature information
Noise emission levels
Product disposal
324
Static sensitivity notice
Laser notice
Laser advisory label
325
Power consumption
Product power consumption
Mode Description Power consumption Watts
326
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Licensing notices
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
328
329
Utilisation de ce produit en Suisse
Using this product in Switzerland
330
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
Industry Canada Canada
332
Taiwan NCC RF notice statement
333
334
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
335
Extent of limited warranty
336
Patent acknowledgment
Limitation of liability
Additional rights
337
338
Symbols
250‑sheet tray installing 45 550‑sheet tray installing
Index
Numerics
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FTP
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