Lexmark XM3100 Cannot detect memory card, Internal Solutions Port does not operate correctly

Troubleshooting 278

Cannot detect memory card

Action	Yes	No
Make sure the memory card is installed.	The problem is solved.	Contact customer
a Install the memory card. For more information, see “Installing a		support.
memory card” on page 31.
Note: Check if the memory card is securely connected to the printer
controller board.

bPrint a menu settings page, and then check if the card is listed in the Installed Options list.

Is the card listed in the Installed Options list?

Internal Solutions Port does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the Internal Solutions Port (ISP) is installed.		supported ISP.
a Install the ISP. For more information, see “Installing an Internal		Note: An ISP from
Solutions Port” on page 35.		another printer may
b Print a menu settings page, and then check if the ISP is listed in the		not work on this
		printer.
Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2	The problem is solved.	Contact customer
Check the cable and the ISP connection.		support.

aUse the correct cable, and then make sure it is securely connected to the ISP.

bCheck if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.

Does the Internal Solutions Port operate correctly?

USB/parallel interface card does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the USB or parallel interface card is installed.		supported USB or
a Install the USB or parallel interface card. For more information, see		parallel interface card.
		Note: A USB or parallel
“Installing an Internal Solutions Port” on page 35.
b Print a menu settings page, and then check if the USB or parallel		interface card from
		another printer may
interface card is listed in the Installed Features list.
		not work on this
Is the USB or parallel interface card listed in the Installed Features list?		printer.