September
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing
Updating available options in the printer driver
Mailing 102
Copying
Faxing 109
Scanning 132
Saving money and the environment 212
Understanding the printer menus 140
Securing the printer 219
Maintaining the printer 223
Clearing jams 238
Managing the printer 235
Index 339
Troubleshooting 259
322
Safety information
Safety information
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Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Basic model
Configured model
Using the Embedded Web Server
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
Understanding the basic functions of the scanner
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
Understanding the home screen
Indicator light color and its corresponding printer status
Feature Description
Features
Arrows View a list of options Copy It Print a copy
Using the touch-screen buttons
Other touch-screen buttons
Finding the IP address of the computer
Setting up and using the home screen applications
For Windows users
For Macintosh users
Click Settings General Settings Home screen customization
Accessing the Embedded Web Server
Finding the IP address of the printer
Customizing the home screen
Understanding the different applications
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Setting up Multi Send
Using MyShortcut
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Scan to Network
UseTo
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Close the shield, and then the access door
Installing a memory card
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Installing optional trays
Installing hardware options
Order of installation
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Installing the printer software
Setting up the printer software
Updating available options in the printer driver
Open the printers folder
Add any installed hardware options, and then click OK
Click Update Now ‑ Ask Printer
Attaching cables
Windows 7 or earlier
Connection method is supported in your country or region
Installing the printer on an Ethernet network
Preparing to set up the printer on an Ethernet network
Networking
For Windows users
Select Ethernet connection, and then click Continue
For Macintosh users
AppleTalk select your printer Add
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
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For Windows users
Setting up serial printing
Click Properties
Click Continue Finish
Printing a menu settings
Verifying printer setup
Printing a network setup
Reports Menu Settings
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading trays
Lglltr A4EXEC
LG Lltr A4 Exec
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ABC
Loading the multipurpose feeder
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Using the standard bin and paper stop
Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Creating a custom name for a paper type
Using the printer control panel
Configuring a custom name
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Paper Menu Custom Types
Select a custom name you want to configure, and then touch
Tips on using letterhead
Using specialty media
Tips on using transparencies
Tips on using envelopes
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Paper guidelines
Tips on using card stock
Paper characteristics
Fiber content
Moisture content
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Supported paper sizes, types, and weights
Storing paper
Supported paper sizes
Paper and specialty media guide
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Supported paper types and weights
Paper size Dimensions Staple finisher
Supported paper sizes
Paper type Staple finisher
Supported paper types and weights
X 9.8
Paper type Staple finisher Custom Type
Printing
Adjusting toner darkness
Printing forms and a document
Printing forms
Settings Print Settings Quality Menu Toner Darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing from a mobile device Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Recommended flash drives File type
Printing confidential and other held jobs
Storing print jobs in the printer
Printing Touch Submit
Modifying confidential print settings
Printing confidential and other held jobs
Printing information pages
Canceling a print job
For Macintosh users
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Copying to a different size
Customizing copy settings
Copying on letterhead
Copying different paper sizes
Making copies using paper from a selected tray
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Copy to Letter Copy It
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Collating copies
Adjusting copy quality
Copying multiple pages onto a single sheet
Placing separator sheets between copies
Copy Advanced Options Separator Sheets
Select one of the following
Creating a custom copy job
Placing information on copies
Canceling a copy job
Placing a header or footer on pages
Placing an overlay message on each
Understanding the copy options
Using the advanced options
Content
Collate
Copies
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut using the Embedded Web Server
Click Settings
Creating an e-mail shortcut
Sending an e‑mail using a shortcut number
Sending an e-mail using the printer control panel
Mailing a document
Mailing 104
Sending an e‑mail using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Understanding the e-mail options
Canceling an e-mail
Mailing 107
Resolution
Send As
Mailing 108
Setup
Scan Preview
Faxing 109
Setting up the printer to fax
Faxing
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Tips for this setup
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Faxing 112
Connected to different wall jacks
Faxing 113
Faxing 114
Faxing 115
Scenario 2 Digital Subscriber Line DSL
Faxing 116
Scenario 3 VoIP telephone service
Faxing 117
Setup 1 Printer is connected directly to a cable modem
Faxing 118
Part name Part number Lexmark adapter plug 40X8519
Page
Faxing 121
Connecting the printer to a wall jack in Germany
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
Sending a fax at a scheduled time
Sending a fax using the address book
Creating shortcuts
Click Settings Manage Shortcuts Fax Shortcut Setup
Changing the fax resolution
Customizing fax settings
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Holding and forwarding faxes
Canceling an outgoing fax
Blocking junk faxes
Holding faxes
Click Settings Fax Settings
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Understanding the fax options
Forwarding a fax
This option lets you send a fax at a later time or date
Delayed Send
Faxing 131
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning to an FTP address using the printer control panel
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Select your scan settings, and then click Next
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Click Next Close
Scanning to a flash drive
Scanning 136 Select your printer from the list
Held jobs Profiles and Solutions select your scan profile
Using the ScanBack Utility
Understanding the scan options
Scanning 137
Scanning 138
Scanning 139
Understanding the printer menus 140
Understanding the printer m enus
Menus list
Settings Help Manage Shortcuts Option Card Menu
Default Source menu
Default Source
Paper menu
Understanding the printer menus 142
Paper Size/Type menu
Tray x Size
Tray x Type
MP Feeder Type
Understanding the printer menus 143
MP Feeder Size
Manual Paper Size
Understanding the printer menus 144
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Configure MP menu
Paper Texture menu
Understanding the printer menus 145
Understanding the printer menus 146
Understanding the printer menus 147
Paper Weight menu
Understanding the printer menus 148
Paper Loading menu
Understanding the printer menus 149
Custom Types menu
Custom Names menu
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 150
Understanding the printer menus 151
Reports Menu
Reports menu
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 152
Understanding the printer menus 153
Understanding the printer menus 154
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 155
TCP/IP menu
Understanding the printer menus 156
Wireless menu
IPv6 menu
Understanding the printer menus 157
AppleTalk menu
Set Zone
Standard USB menu
Understanding the printer menus 158
Understanding the printer menus 159
Understanding the printer menus 160
Smtp Setup menu
Understanding the printer menus 161
Edit Security Setups menu
Security menu
Understanding the printer menus 162
Miscellaneous Security Settings menu
Confidential Print menu
Use Wiping Mode Specify the mode for disk wiping Auto
Disk Wiping menu
Understanding the printer menus 163
Understanding the printer menus 164
Security Audit Log menu
Set Date/Time menu
Understanding the printer menus 165
Understanding the printer menus 166
Settings menu
General Settings menu
Run Initial setup
Quiet Mode
Understanding the printer menus 167
Keyboard
Paper Sizes
Understanding the printer menus 168
Scan to PC Port Range
Displayed Information
Understanding the printer menus 169
Understanding the printer menus 170
Understanding the printer menus 171
Understanding the printer menus 172
Alarms
Timeouts
Understanding the printer menus 173
Error Recovery
Understanding the printer menus 174
Print Recovery
Press Sleep Button
Press and Hold Sleep Button
Content Type
Copy Settings menu
Content Source
Sides Duplex
Understanding the printer menus 176
Understanding the printer menus 177
Fax Mode Analog Fax Setup menu
Fax Settings menu
General Fax Settings
Understanding the printer menus 178
Understanding the printer menus 179
Resolution
Fax Send Settings
Understanding the printer menus 180
Fax Cover
Dial Prefix
Understanding the printer menus 181
Understanding the printer menus 182
Understanding the printer menus 183
Fax Receive Settings
Understanding the printer menus 184
Understanding the printer menus 185
Fax Log Settings
Speaker Settings
‑mail Settings menu
Answer On
Understanding the printer menus 186
Format
Understanding the printer menus 187
Orientation
Understanding the printer menus 188
Understanding the printer menus 189
Use cc/bcc
Understanding the printer menus 190
Understanding the printer menus 191
FTP Settings menu
Understanding the printer menus 192
File Name
Understanding the printer menus 193
FTP bit Depth
Scan Settings menu items and their descriptions
Scan Settings
Flash Drive menu
Understanding the printer menus 194
Understanding the printer menus 195
Understanding the printer menus 196
Print Settings menu items and their descriptions
Print Settings
Understanding the printer menus 197
Copies
Understanding the printer menus 198
Understanding the printer menus 199
Print Settings
Setup menu
Understanding the printer menus 200
Finishing menu
Resource Save
Print All Order
Separator Source
Understanding the printer menus 201
Understanding the printer menus 202
Quality menu
Understanding the printer menus 203
Job Accounting menu
Understanding the printer menus 204
Utilities menu
Understanding the printer menus 205
XPS menu
PostScript menu
Understanding the printer menus 206
PCL Emul menu
Understanding the printer menus 207
PCL Emulation Settings
Tray Renumber
Understanding the printer menus 208
Understanding the printer menus 209
Html menu
Font Size
Scale
Image menu
Help menu
Understanding the printer menus 210
Menu item Description
Understanding the printer menus 211
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Click Settings General Settings Eco‑Mode select a setting
Using Eco‑Mode
Click Settings General Settings Quiet Mode select a setting
Saving energy
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 214
Setting Hibernate Timeout
Using Hibernate Mode
Click Settings General Settings Sleep Button Settings
Saving money and the environment 215
Adjusting the brightness of the display
Using Schedule Power Modes
Settings General Settings Timeouts Hibernate Timeout
Click Settings General Settings Schedule Power Modes
Recycling
Settings General Settings Screen Brightness
Recycling Lexmark products
Recycling Lexmark packaging
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Statement of Volatility
Securing the printer
Erasing volatile memory
Disposing of a printer hard disk
Touch Wipe All Settings
Using the printer control panel
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Cleaning the printer
Cleaning the printer parts
Maintaining the printer
Maintaining the printer 223
Close the scanner cover
Cleaning the scanner glass
Maintaining the printer 224
Checking the status of parts and supplies
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering a toner cartridge
Ordering an imaging unit
Ordering a maintenance kit
Ordering staple cartridges
Ordering an ADF separator roller
Storing supplies
Estimated number of remaining pages
Replacing supplies
Replacing the toner cartridge
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Maintaining the printer 229
Replacing the imaging unit
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Open the stapler door
Replacing the staple cartridge
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Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Managing the printer 237
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 238
Use recommended paper
Understanding jam messages and locations
Clearing jams 240
Jam access area Printer control panel message What to do
Clearing jams 241
‑page jam, open automatic feeder top cover y.xx
‑page jam, clear standard bin y.xx
Clearing jams 242
‑page jam, open rear door y.xx
‑page jam, open front door y.xx
Page
Page
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, clear manual feeder y.xx
Page
Clearing jams 249
‑page jam, open tray x y.xx
Clearing jams 250
Paper jam in the finisher bin
Paper jam in the finisher rear door
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Staple jam in the finisher
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Empty the standard bin
Open the finisher rear door
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Understanding the printer messages
Troubleshooting
Cartridge, imaging unit mismatch 41.xy
Cartridge low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Cartridge nearly low 88.xy
Change paper source to custom type name load orientation
Change paper source to custom string load orientation
Check tray x connection
Troubleshooting 261
Close front door
Complex page, some data may not have printed
Error reading USB drive. Remove USB
Configuration change, some held jobs were not restored
Error reading USB hub. Remove hub
Defective flash detected
Fax Station Name not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax memory full
Incompatible tray x
Insufficient memory, some held jobs will not be restored
Incorrect paper size, open paper source
Insufficient memory to collate job
Troubleshooting 265
Insufficient memory to support Resource Save feature
Load paper source with custom type name paper orientation
Load paper source with custom string paper orientation
Troubleshooting 266
Maintenance kit low 80.xy
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with custom string paper orientation
No analog phone line connected to modem, fax is disabled
Network x software error
Memory full, cannot print faxes
Memory full, cannot send faxes
Troubleshooting 268
Parallel port x disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Not enough free space in flash memory for resources
Replace defective imaging unit 31.xy
Remove paper from standard output bin
Replace cartridge, 0 estimated pages remain 88.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Restore held jobs?
Replace unsupported cartridge 32.xy
Serial port x disabled
Scanner disabled by admin
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Too many flash options installed
Standard USB port disabled
Supply needed to complete job
Too many trays attached
USB port x disabled
Solving printer problems
Weblink server not set up. Contact system administrator
Basic printer problems
Troubleshooting 274
Printer display is blank
Troubleshooting 275
Troubleshooting 276
Option problems
Action Yes Step Problem is solved Go to step
Cannot detect internal option
Step Problem is solved. Go to step
Tray problems
Troubleshooting 277
Troubleshooting 278
Internal Solutions Port does not operate correctly
Cannot detect memory card
USB/parallel interface card does not operate correctly
Troubleshooting 279
Paper feed problems
Action Yes Step Go to step Problem is solved
Paper frequently jams
Printing problems
Solving print problems
Troubleshooting 280
Paper jam message remains after jam is cleared
Print jobs do not print
Error message about reading the flash drive appears
Troubleshooting 281
Troubleshooting 282
Confidential and other held jobs do not print
Troubleshooting 283
For Windows users
For Macintosh users
Settings General Settings
Troubleshooting 284
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Incorrect characters print
Troubleshooting 285
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 286
Tray linking does not work
Troubleshooting 287
Print quality problems
Unexpected page breaks occur
Characters have jagged or uneven edges
Printer is printing blank pages
Troubleshooting 288
Clipped pages or images
Troubleshooting 289
Shadow images appear on prints
Prints on color transparencies appear dark when projected
Troubleshooting 290
Gray background on prints
Troubleshooting 291
Incorrect margins on prints
Troubleshooting 292
Paper curl
Troubleshooting 293
Print irregularities
Troubleshooting 294
Repeating defects appear on prints
Troubleshooting 295
Print is too dark
Troubleshooting 296
Print is too light
Troubleshooting 297
Skewed print
Troubleshooting 298
Printer is printing solid black pages
Troubleshooting 299
Streaked horizontal lines appear on prints
Troubleshooting 300
Transparency print quality is poor
Streaked vertical lines appear on prints
Troubleshooting 301
Horizontal voids appear on prints
Troubleshooting 302
Vertical voids appear on prints
Troubleshooting 303
Toner fog or background shading appears on prints
Toner specks appear on prints
Troubleshooting 305
Solving copy problems
Toner rubs off
Uneven print density
Scanner unit does not close
Copier does not respond
Poor copy quality
Troubleshooting 307
Partial document or photo copies
Troubleshooting 308
Fax and e-mail functions are not set up
Solving fax problems
Troubleshooting 309
Settings General Settings Run initial setup Yes
Cannot send or receive a fax
Troubleshooting 310
Caller ID is not shown
Troubleshooting 311
Can send but not receive faxes
Troubleshooting 312
313
Yes Problem is solved Go to step
Received fax has poor print quality
Troubleshooting 314
Click Settings Fax Settings Analog Fax Setup
Scanner does not respond
Solving scanner problems
Troubleshooting 315
Scan job was not successful
Troubleshooting 316
Step Change the file name. Go to step
Existing file check box
Scanning takes too long or freezes the computer
Troubleshooting 317
Poor scanned image quality
Troubleshooting 318
Cannot scan from a computer
Troubleshooting 319
Partial document or photo scans
An application error has occurred
Solving home screen applications problems
Troubleshooting 320
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 321
Tech Library
Mail
Lexmark International, Inc All rights reserved
Product information
Edition notice
323
Trademarks
Noise emission levels
Temperature information
Product disposal
324
Laser notice
Static sensitivity notice
Laser advisory label
325
Product power consumption
Power consumption
Mode Description Power consumption Watts
326
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
European Community EC directives conformity
Licensing notices
Regulatory notices for telecommunication terminal equipment
328
329
330
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Uso del prodotto in Svizzera
Modular component notice
Industry Canada Canada
Exposure to radio frequency radiation
Industry Canada Canada
332
333
Taiwan NCC RF notice statement
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
334
Limited warranty service
Limited warranty
Lexmark International, Inc., Lexington, KY
335
336
Extent of limited warranty
Limitation of liability
Patent acknowledgment
Additional rights
337
338
250‑sheet tray installing 45 550‑sheet tray installing
Symbols
Index
Numerics
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FTP
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