Manuals / Lexmark / Computer Equipment / Scanner

Lexmark XM3100 manual Troubleshooting 259, 322, Index 339

Models: XM3100

1 350

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Contents

Troubleshooting	259
Understanding the printer messages	259
Solving printer problems	273
Solving print problems	280
Solving copy problems	305
Solving fax problems	309
Solving scanner problems	315
Solving home screen applications problems	320
Embedded Web Server does not open	320
Contacting customer support	321
Notices	322
Product information	322
Edition notice	322
Power consumption	326
Index	339

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Lexmark XM3100 manual Troubleshooting 259, 322, Index 339

Contents

September Users GuideContents Updating available options in the printer driver Loading paper and specialty mediaPaper and specialty media guide PrintingScanning 132 CopyingMailing 102 Faxing 109Maintaining the printer 223 Understanding the printer menus 140Saving money and the environment 212 Securing the printer 219Clearing jams 238 Managing the printer 235322 Troubleshooting 259Index 339 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic model Configured model Using the Embedded Web ServerUnderstanding the basic functions of the scanner Using the ADF and scanner glassUsing the ADF Using the scanner glassUse Using the printer control panelUnderstanding the printer control panel Understanding the printer control panelUnderstanding the home screen Indicator light color and its corresponding printer statusFeature Description FeaturesArrows View a list of options Copy It Print a copy Using the touch-screen buttonsOther touch-screen buttons For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutUseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to NetworkSetting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Open the printers folder Setting up the printer softwareInstalling the printer software Updating available options in the printer driverWindows 7 or earlier Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK Attaching cablesConnection method is supported in your country or region For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersAppleTalk select your printer Add Preparing to set up the printer on a wireless networkUsing the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Properties Click Continue FinishReports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaLglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Creating a custom name for a paper type Using the Embedded Web ServerLinking and unlinking trays Linking and unlinking traysAssigning a custom paper type Configuring a custom nameUsing the printer control panel Click Settings Paper Menu Custom TypesPaper Menu Custom Types Select a custom name you want to configure, and then touchTips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper characteristics Tips on using card stockPaper guidelines Selecting paper Moisture contentFiber content Unacceptable paperSelecting preprinted forms and letterhead Using recycled paper and other office papersSupported paper sizes Supported paper sizes, types, and weightsScanner Duplex 550 ‑sheet tray Feeder Glass Mode Storing paperPaper and specialty media guide Supported paper sizes Supported paper types and weightsPaper type 250 ‑ or Multipurpose feeder Duplex mode Paper size Dimensions Staple finisherX 9.8 Supported paper types and weightsPaper type Staple finisher Paper type Staple finisher Custom Type Printing forms Adjusting toner darknessPrinting Printing forms and a documentPrinting from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a mobile device Printing from a flash driveSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Customizing copy settingsCopying to a different size Example 2 Copying on a single paper size Making copies using paper from a selected trayCopying different paper sizes Example 1 Copying on mixed paper sizesReducing or enlarging copies Copying on both sides of the paper duplexingCopy to Letter Copy It Collating copies Adjusting copy qualitySelect one of the following Placing separator sheets between copiesCopying multiple pages onto a single sheet Copy Advanced Options Separator SheetsCreating a custom copy job Placing an overlay message on each Canceling a copy jobPlacing information on copies Placing a header or footer on pagesUnderstanding the copy options Copies ContentUsing the advanced options CollateClick Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click SettingsMailing 104 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a documentChanging the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message informationUnderstanding the e-mail options Canceling an e-mailSend As ResolutionMailing 107 Scan Preview SetupMailing 108 Faxing Setting up the printer to faxFaxing 109 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Faxing 112Connected to different wall jacks Faxing 113Faxing 114 Faxing 115 Scenario 2 Digital Subscriber Line DSLFaxing 116 Scenario 3 VoIP telephone serviceFaxing 117 Setup 1 Printer is connected directly to a cable modemFaxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 121 Connecting the printer to a wall jack in GermanySetting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call LogHolding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxesForwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax optionsThis option lets you send a fax at a later time or date Delayed SendFaxing 131 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningScanning an FTP using the address book Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberClick Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerSelect your scan settings, and then click Next Scanning to a computer or flash driveSetting up Scan to Computer Scanning 136 Select your printer from the list Scanning to a flash driveClick Next Close Scanning 137 Using the ScanBack UtilityHeld jobs Profiles and Solutions select your scan profile Understanding the scan optionsScanning 138 Scanning 139 Menus list Understanding the printer m enusUnderstanding the printer menus 140 Paper menu Default Source menuSettings Help Manage Shortcuts Option Card Menu Default SourceTray x Type Paper Size/Type menuUnderstanding the printer menus 142 Tray x SizeMP Feeder Size Understanding the printer menus 143MP Feeder Type Manual Envelope Size Understanding the printer menus 144Manual Paper Size Manual Paper TypeUnderstanding the printer menus 145 Configure MP menuSubstitute Size menu Paper Texture menuUnderstanding the printer menus 146 Understanding the printer menus 147 Paper Weight menuUnderstanding the printer menus 148 Paper Loading menuUnderstanding the printer menus 149 Custom Types menuUnderstanding the printer menus 150 Universal Setup menuCustom Names menu Custom Scan Sizes menuReports menu Reports MenuUnderstanding the printer menus 151 Understanding the printer menus 152 Network/Ports menuActive NIC menu Standard Network or Network x menuUnderstanding the printer menus 153 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 154 Understanding the printer menus 155 TCP/IP menuIPv6 menu Wireless menuUnderstanding the printer menus 156 Understanding the printer menus 157 AppleTalk menuUnderstanding the printer menus 158 Standard USB menuSet Zone Understanding the printer menus 159 Understanding the printer menus 160 Smtp Setup menuSecurity menu Edit Security Setups menuUnderstanding the printer menus 161 Understanding the printer menus 162 Miscellaneous Security Settings menuUnderstanding the printer menus 163 Use Wiping Mode Specify the mode for disk wiping AutoConfidential Print menu Disk Wiping menuSet Date/Time menu Security Audit Log menuUnderstanding the printer menus 164 Understanding the printer menus 165 General Settings menu Settings menuUnderstanding the printer menus 166 Keyboard Quiet ModeRun Initial setup Understanding the printer menus 167Displayed Information Understanding the printer menus 168Paper Sizes Scan to PC Port RangeUnderstanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Timeouts AlarmsUnderstanding the printer menus 172 Understanding the printer menus 173 Error RecoveryPress and Hold Sleep Button Print RecoveryUnderstanding the printer menus 174 Press Sleep ButtonSides Duplex Copy Settings menuContent Type Content SourceUnderstanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Fax Settings menuFax Mode Analog Fax Setup menu General Fax SettingsUnderstanding the printer menus 179 Fax Cover Fax Send SettingsResolution Understanding the printer menus 180Dial Prefix Understanding the printer menus 181Understanding the printer menus 182 Understanding the printer menus 183 Fax Receive SettingsUnderstanding the printer menus 184 Understanding the printer menus 185 Fax Log SettingsUnderstanding the printer menus 186 ‑mail Settings menuSpeaker Settings Answer OnFormat Understanding the printer menus 187Orientation Understanding the printer menus 188Understanding the printer menus 189 Use cc/bcc Understanding the printer menus 190Understanding the printer menus 191 FTP Settings menuUnderstanding the printer menus 192 FTP bit Depth Understanding the printer menus 193File Name Understanding the printer menus 194 Scan SettingsScan Settings menu items and their descriptions Flash Drive menuUnderstanding the printer menus 195 Understanding the printer menus 196 Copies Print SettingsPrint Settings menu items and their descriptions Understanding the printer menus 197Understanding the printer menus 198 Setup menu Print SettingsUnderstanding the printer menus 199 Print All Order Finishing menuUnderstanding the printer menus 200 Resource SaveSeparator Source Understanding the printer menus 201Understanding the printer menus 202 Quality menuUnderstanding the printer menus 203 Job Accounting menuUnderstanding the printer menus 204 Utilities menuPostScript menu XPS menuUnderstanding the printer menus 205 Understanding the printer menus 206 PCL Emul menuUnderstanding the printer menus 207 PCL Emulation SettingsTray Renumber Understanding the printer menus 208Scale Html menuUnderstanding the printer menus 209 Font SizeMenu item Description Help menuImage menu Understanding the printer menus 210Understanding the printer menus 211 Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerSaving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a settingSaving money and the environment 214 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeSaving money and the environment 215 Using Hibernate ModeSetting Hibernate Timeout Click Settings General Settings Sleep Button SettingsClick Settings General Settings Schedule Power Modes Using Schedule Power ModesAdjusting the brightness of the display Settings General Settings Timeouts Hibernate TimeoutRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memoryErasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk EncryptionFinding printer security information Maintaining the printer 223 Cleaning the printer partsCleaning the printer Maintaining the printerMaintaining the printer 224 Cleaning the scanner glassClose the scanner cover Ordering a toner cartridge Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering suppliesOrdering an ADF separator roller Ordering a maintenance kitOrdering an imaging unit Ordering staple cartridgesReplacing the toner cartridge Estimated number of remaining pagesStoring supplies Replacing suppliesPage Maintaining the printer 229 Replacing the imaging unitPage Open the stapler door Replacing the staple cartridgePage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsSettings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 237 Clearing jams 238 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsClearing jams 240 Jam access area Printer control panel message What to do‑page jam, clear standard bin y.xx ‑page jam, open automatic feeder top cover y.xxClearing jams 241 Clearing jams 242 ‑page jam, open rear door y.xx‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page Clearing jams 249 ‑page jam, open tray x y.xxClearing jams 250 Paper jam in the finisher binPaper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Cartridge low 88.xy TroubleshootingUnderstanding the printer messages Cartridge, imaging unit mismatch 41.xyChange paper source to custom string load orientation Cartridge nearly low 88.xyCartridge very low, x estimated pages remain 88.xy Change paper source to custom type name load orientationComplex page, some data may not have printed Troubleshooting 261Check tray x connection Close front doorDefective flash detected Configuration change, some held jobs were not restoredError reading USB drive. Remove USB Error reading USB hub. Remove hubFax memory full Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorInsufficient memory to collate job Insufficient memory, some held jobs will not be restoredIncompatible tray x Incorrect paper size, open paper sourceLoad paper source with custom string paper orientation Insufficient memory to support Resource Save featureTroubleshooting 265 Load paper source with custom type name paper orientationLoad Manual Feeder with custom string paper orientation Maintenance kit low 80.xyTroubleshooting 266 Load Manual Feeder with custom type name paper orientationMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxesNot enough free space in flash memory for resources Parallel port x disabledTroubleshooting 268 Non‑Lexmark supply type, see User’s Guide 33.xyReplace imaging unit, 0 estimated pages remain 84.xy Remove paper from standard output binReplace defective imaging unit 31.xy Replace cartridge, 0 estimated pages remain 88.xyReplace unsupported cartridge 32.xy Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Restore held jobs?Some held jobs were not restored Scanner disabled by adminSerial port x disabled Smtp server not set up. Contact system administratorToo many trays attached Standard USB port disabledToo many flash options installed Supply needed to complete jobBasic printer problems Solving printer problemsUSB port x disabled Weblink server not set up. Contact system administratorTroubleshooting 274 Printer display is blank Troubleshooting 275Cannot detect internal option Option problemsTroubleshooting 276 Action Yes Step Problem is solved Go to stepTroubleshooting 277 Tray problemsStep Problem is solved. Go to step USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 278 Cannot detect memory cardPaper frequently jams Paper feed problemsTroubleshooting 279 Action Yes Step Go to step Problem is solvedPaper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 280Troubleshooting 281 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 282 For Macintosh users Troubleshooting 283Confidential and other held jobs do not print For Windows usersPrint job takes longer than expected Troubleshooting 284Settings General Settings Settings General Settings Print Recovery Page Protect OffJob prints from the wrong tray or on the wrong paper Troubleshooting 285Incorrect characters print Tray linking does not work Troubleshooting 286Large jobs do not collate Characters have jagged or uneven edges Print quality problemsTroubleshooting 287 Unexpected page breaks occurPrinter is printing blank pages Troubleshooting 288Clipped pages or images Troubleshooting 289Troubleshooting 290 Prints on color transparencies appear dark when projectedShadow images appear on prints Gray background on prints Troubleshooting 291Incorrect margins on prints Troubleshooting 292Paper curl Troubleshooting 293Print irregularities Troubleshooting 294Repeating defects appear on prints Troubleshooting 295Print is too dark Troubleshooting 296Print is too light Troubleshooting 297Skewed print Troubleshooting 298Printer is printing solid black pages Troubleshooting 299Transparency print quality is poor Troubleshooting 300Streaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 301Horizontal voids appear on prints Troubleshooting 302Vertical voids appear on prints Troubleshooting 303Toner fog or background shading appears on prints Toner specks appear on printsUneven print density Solving copy problemsTroubleshooting 305 Toner rubs offScanner unit does not close Copier does not respondPoor copy quality Troubleshooting 307Partial document or photo copies Troubleshooting 308Settings General Settings Run initial setup Yes Solving fax problemsFax and e-mail functions are not set up Troubleshooting 309Caller ID is not shown Troubleshooting 310Cannot send or receive a fax Troubleshooting 311 Can send but not receive faxes Troubleshooting 312313 Yes Problem is solved Go to stepClick Settings Fax Settings Analog Fax Setup Troubleshooting 314Received fax has poor print quality Troubleshooting 315 Solving scanner problemsScanner does not respond Existing file check box Troubleshooting 316Scan job was not successful Step Change the file name. Go to stepScanning takes too long or freezes the computer Troubleshooting 317Poor scanned image quality Troubleshooting 318Partial document or photo scans Troubleshooting 319Cannot scan from a computer Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 320Mail Troubleshooting 321Contacting customer support Tech LibraryEdition notice Product informationLexmark International, Inc All rights reserved 323 Trademarks324 Temperature informationNoise emission levels Product disposal325 Static sensitivity noticeLaser notice Laser advisory label326 Power consumptionProduct power consumption Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement328 Licensing noticesEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment329 Utilisation de ce produit en Suisse Using this product in Switzerland330 Modular component notice Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera332 Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada333 Taiwan NCC RF notice statementΤΗΣ Οδηγιασ 1999/5/ΕΚ 334335 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY336 Extent of limited warranty337 Patent acknowledgmentLimitation of liability Additional rights338 Numerics Symbols250‑sheet tray installing 45 550‑sheet tray installing IndexPage Page FTP Page Page Page Page Page Page