Lexmark XM3100 manual Can send but not receive faxes, Troubleshooting 312

Troubleshooting		312
Action	Yes	No
Step 8	The problem is solved.	Go to step 9.

Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax.

Can you send or receive a fax?

Step 9 The problem is solved. Go to step 10.

aTemporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.

bTry sending or receiving a fax.

Can you send or receive a fax?

Step 10 The problem is solved. Go to step 11.

aTemporarily disable voice mail service. For more information, contact your telephone company.

Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.

bTry sending or receiving a fax.

Can you send or receive a fax?
Step 11		The problem is solved. Contact customer
Scan the original document one page at a time.		support.
a	Dial the fax number.
b	Scan the document one page at a time.

Can you send or receive a fax?

Can send but not receive faxes

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check the tray or feeder.
If empty, then load paper in the tray or feeder.
Can you receive faxes?