‑page jam, open tray x y.xx, Clearing jams 249 | Lexmark XM3100

Clearing jams

249

[x]‑page jam, open tray [x]. [24y.xx]

1Pull out the tray completely.

Note: The message on the printer display indicates the tray where the jammed paper is located.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

3Insert the tray.

4From the printer control panel, touch Done to clear the message and continue printing.

Image 249

Lexmark XM3100 manual ‑page jam, open tray x y.xx, Clearing jams 249

Contents

September Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Updating available options in the printer driver Mailing 102 CopyingFaxing 109 Scanning 132 Saving money and the environment 212 Understanding the printer menus 140Securing the printer 219 Maintaining the printer 223 Clearing jams 238 Managing the printer 235 Troubleshooting 259 322Index 339 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Configured model Using the Embedded Web Server Using the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the basic functions of the scanner Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network UseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Installing the printer software Setting up the printer softwareUpdating available options in the printer driver Open the printers folder Add any installed hardware options, and then click OK Click Update Now ‑ Ask PrinterAttaching cables Windows 7 or earlier Connection method is supported in your country or region Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows users Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Properties Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading trays Lglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper type Using the printer control panel Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper type Paper Menu Custom Types Select a custom name you want to configure, and then touch Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Tips on using card stock Paper characteristicsPaper guidelines Fiber content Moisture contentUnacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Scanner Duplex 550 ‑sheet tray Feeder Glass Mode Supported paper sizes, types, and weightsStoring paper Supported paper sizes Paper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weightsPaper size Dimensions Staple finisher Supported paper sizes Supported paper types and weights X 9.8Paper type Staple finisher Paper type Staple finisher Custom Type Printing Adjusting toner darknessPrinting forms and a document Printing forms Settings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a mobile device Printing from a flash drive Printing from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Customizing copy settings Copying on letterheadCopying to a different size Copying different paper sizes Making copies using paper from a selected trayExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexing Reducing or enlarging copiesCopy to Letter Copy It Collating copies Adjusting copy quality Copying multiple pages onto a single sheet Placing separator sheets between copiesCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Placing information on copies Canceling a copy jobPlacing a header or footer on pages Placing an overlay message on each Understanding the copy options Using the advanced options ContentCollate Copies Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 104 Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Understanding the e-mail options Canceling an e-mail Resolution Send AsMailing 107 Setup Scan PreviewMailing 108 Setting up the printer to fax FaxingFaxing 109 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Faxing 112 Connected to different wall jacks Faxing 113 Faxing 114 Faxing 115 Scenario 2 Digital Subscriber Line DSL Faxing 116 Scenario 3 VoIP telephone service Faxing 117 Setup 1 Printer is connected directly to a cable modem Faxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 121 Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Holding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxes Click Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a fax This option lets you send a fax at a later time or date Delayed Send Faxing 131 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address book Select your scan settings, and then click Next Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning to a flash drive Scanning 136 Select your printer from the listClick Next Close Held jobs Profiles and Solutions select your scan profile Using the ScanBack UtilityUnderstanding the scan options Scanning 137 Scanning 138 Scanning 139 Understanding the printer m enus Menus listUnderstanding the printer menus 140 Settings Help Manage Shortcuts Option Card Menu Default Source menuDefault Source Paper menu Understanding the printer menus 142 Paper Size/Type menuTray x Size Tray x Type Understanding the printer menus 143 MP Feeder SizeMP Feeder Type Manual Paper Size Understanding the printer menus 144Manual Paper Type Manual Envelope Size Substitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 145 Understanding the printer menus 146 Understanding the printer menus 147 Paper Weight menu Understanding the printer menus 148 Paper Loading menu Understanding the printer menus 149 Custom Types menu Custom Names menu Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 150 Reports Menu Reports menuUnderstanding the printer menus 151 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 152 Understanding the printer menus 153 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 154 Understanding the printer menus 155 TCP/IP menu Wireless menu IPv6 menuUnderstanding the printer menus 156 Understanding the printer menus 157 AppleTalk menu Standard USB menu Understanding the printer menus 158Set Zone Understanding the printer menus 159 Understanding the printer menus 160 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 161 Understanding the printer menus 162 Miscellaneous Security Settings menu Confidential Print menu Use Wiping Mode Specify the mode for disk wiping AutoDisk Wiping menu Understanding the printer menus 163 Security Audit Log menu Set Date/Time menuUnderstanding the printer menus 164 Understanding the printer menus 165 Settings menu General Settings menuUnderstanding the printer menus 166 Run Initial setup Quiet ModeUnderstanding the printer menus 167 Keyboard Paper Sizes Understanding the printer menus 168Scan to PC Port Range Displayed Information Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Alarms TimeoutsUnderstanding the printer menus 172 Understanding the printer menus 173 Error Recovery Understanding the printer menus 174 Print RecoveryPress Sleep Button Press and Hold Sleep Button Content Type Copy Settings menuContent Source Sides Duplex Understanding the printer menus 176 Understanding the printer menus 177 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding the printer menus 178 Understanding the printer menus 179 Resolution Fax Send SettingsUnderstanding the printer menus 180 Fax Cover Dial Prefix Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 Fax Receive Settings Understanding the printer menus 184 Understanding the printer menus 185 Fax Log Settings Speaker Settings ‑mail Settings menuAnswer On Understanding the printer menus 186 Format Understanding the printer menus 187 Orientation Understanding the printer menus 188 Understanding the printer menus 189 Use cc/bcc Understanding the printer menus 190 Understanding the printer menus 191 FTP Settings menu Understanding the printer menus 192 Understanding the printer menus 193 FTP bit DepthFile Name Scan Settings menu items and their descriptions Scan SettingsFlash Drive menu Understanding the printer menus 194 Understanding the printer menus 195 Understanding the printer menus 196 Print Settings menu items and their descriptions Print SettingsUnderstanding the printer menus 197 Copies Understanding the printer menus 198 Print Settings Setup menuUnderstanding the printer menus 199 Understanding the printer menus 200 Finishing menuResource Save Print All Order Separator Source Understanding the printer menus 201 Understanding the printer menus 202 Quality menu Understanding the printer menus 203 Job Accounting menu Understanding the printer menus 204 Utilities menu XPS menu PostScript menuUnderstanding the printer menus 205 Understanding the printer menus 206 PCL Emul menu Understanding the printer menus 207 PCL Emulation Settings Tray Renumber Understanding the printer menus 208 Understanding the printer menus 209 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 210 Menu item Description Understanding the printer menus 211 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energy Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 214 Setting Hibernate Timeout Using Hibernate ModeClick Settings General Settings Sleep Button Settings Saving money and the environment 215 Adjusting the brightness of the display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 223 Cleaning the scanner glass Maintaining the printer 224Close the scanner cover Checking the status of parts and supplies Using genuine Lexmark parts and suppliesOrdering supplies Ordering a toner cartridge Ordering an imaging unit Ordering a maintenance kitOrdering staple cartridges Ordering an ADF separator roller Storing supplies Estimated number of remaining pagesReplacing supplies Replacing the toner cartridgePage Maintaining the printer 229 Replacing the imaging unitPage Open the stapler door Replacing the staple cartridgePage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Restoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 237 Avoiding jams Clearing jamsLoad paper properly Clearing jams 238 Use recommended paper Understanding jam messages and locations Clearing jams 240 Jam access area Printer control panel message What to do ‑page jam, open automatic feeder top cover y.xx ‑page jam, clear standard bin y.xxClearing jams 241 Clearing jams 242 ‑page jam, open rear door y.xx ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page Clearing jams 249 ‑page jam, open tray x y.xx Clearing jams 250 Paper jam in the finisher bin Paper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Understanding the printer messages TroubleshootingCartridge, imaging unit mismatch 41.xy Cartridge low 88.xy Cartridge very low, x estimated pages remain 88.xy Cartridge nearly low 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientation Check tray x connection Troubleshooting 261Close front door Complex page, some data may not have printed Error reading USB drive. Remove USB Configuration change, some held jobs were not restoredError reading USB hub. Remove hub Defective flash detected Fax Station Name not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Number not set up. Contact system administrator Fax memory full Incompatible tray x Insufficient memory, some held jobs will not be restoredIncorrect paper size, open paper source Insufficient memory to collate job Troubleshooting 265 Insufficient memory to support Resource Save featureLoad paper source with custom type name paper orientation Load paper source with custom string paper orientation Troubleshooting 266 Maintenance kit low 80.xyLoad Manual Feeder with custom type name paper orientation Load Manual Feeder with custom string paper orientation No analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot print faxes Memory full, cannot send faxes Troubleshooting 268 Parallel port x disabledNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Replace defective imaging unit 31.xy Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace imaging unit, 0 estimated pages remain 84.xy Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyRestore held jobs? Replace unsupported cartridge 32.xy Serial port x disabled Scanner disabled by adminSmtp server not set up. Contact system administrator Some held jobs were not restored Too many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attached USB port x disabled Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problems Troubleshooting 274 Printer display is blank Troubleshooting 275 Troubleshooting 276 Option problemsAction Yes Step Problem is solved Go to step Cannot detect internal option Tray problems Troubleshooting 277Step Problem is solved. Go to step Troubleshooting 278 Internal Solutions Port does not operate correctlyCannot detect memory card USB/parallel interface card does not operate correctly Troubleshooting 279 Paper feed problemsAction Yes Step Go to step Problem is solved Paper frequently jams Printing problems Solving print problemsTroubleshooting 280 Paper jam message remains after jam is cleared Error message about reading the flash drive appears Troubleshooting 281Print jobs do not print Troubleshooting 282 Confidential and other held jobs do not print Troubleshooting 283For Windows users For Macintosh users Settings General Settings Troubleshooting 284Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Troubleshooting 285 Job prints from the wrong tray or on the wrong paperIncorrect characters print Troubleshooting 286 Tray linking does not workLarge jobs do not collate Troubleshooting 287 Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edges Printer is printing blank pages Troubleshooting 288 Clipped pages or images Troubleshooting 289 Prints on color transparencies appear dark when projected Troubleshooting 290Shadow images appear on prints Gray background on prints Troubleshooting 291 Incorrect margins on prints Troubleshooting 292 Paper curl Troubleshooting 293 Print irregularities Troubleshooting 294 Repeating defects appear on prints Troubleshooting 295 Print is too dark Troubleshooting 296 Print is too light Troubleshooting 297 Skewed print Troubleshooting 298 Printer is printing solid black pages Troubleshooting 299 Troubleshooting 300 Transparency print quality is poorStreaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 301 Horizontal voids appear on prints Troubleshooting 302 Vertical voids appear on prints Troubleshooting 303 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 305 Solving copy problemsToner rubs off Uneven print density Scanner unit does not close Copier does not respond Poor copy quality Troubleshooting 307 Partial document or photo copies Troubleshooting 308 Fax and e-mail functions are not set up Solving fax problemsTroubleshooting 309 Settings General Settings Run initial setup Yes Troubleshooting 310 Caller ID is not shownCannot send or receive a fax Troubleshooting 311 Can send but not receive faxes Troubleshooting 312 313 Yes Problem is solved Go to step Troubleshooting 314 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 315Scanner does not respond Scan job was not successful Troubleshooting 316Step Change the file name. Go to step Existing file check box Scanning takes too long or freezes the computer Troubleshooting 317 Poor scanned image quality Troubleshooting 318 Troubleshooting 319 Partial document or photo scansCannot scan from a computer An application error has occurred Solving home screen applications problemsTroubleshooting 320 Click Settings Apps Apps Management System tab Log Contacting customer support Troubleshooting 321Tech Library Mail Product information Edition noticeLexmark International, Inc All rights reserved 323 Trademarks Noise emission levels Temperature informationProduct disposal 324 Laser notice Static sensitivity noticeLaser advisory label 325 Product power consumption Power consumptionMode Description Power consumption Watts 326 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement European Community EC directives conformity Licensing noticesRegulatory notices for telecommunication terminal equipment 328 329 Using this product in Switzerland Utilisation de ce produit en Suisse330 Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUso del prodotto in Svizzera Modular component notice Industry Canada Canada Exposure to radio frequency radiationIndustry Canada Canada 332 333 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 334 Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 335 336 Extent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 337 338 250‑sheet tray installing 45 550‑sheet tray installing SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page