Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding to taps and key presses, try a quick reset. Remove the back cover and battery (“Assemble & charge” on page 4), then replace and switch your phone on as usual.
Reset
To reset your phone to factory settings and erase all
the data on your phone, press Menu 
> Settings
>SD card & phone storage > Factory data reset
>Reset phone.
Warning: All data on your phone will be deleted. Data on your microSD memory card will not be deleted.
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1800734870 (United States Android products), 18003316456 (United States all other
32Troubleshooting
