Lenovo R500 manual What to do first, Following are not covered under warranty

What to do first

When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it:

__ 1. Name and phone number of service technician __ 2. Date of service

__ 3. Date on which the machine failed __ 4. Date of purchase

__ 5. Failure symptoms, error codes appearing on the display, and beep symptoms

__ 6. Procedure index and page number in which the failing FRU was detected __ 7. Failing FRU name and part number

__ 8. Machine type, model number, and serial number __ 9. Customer’s name and address

Note for warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer.

Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use.

Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list:

The following are not covered under warranty:

vLCD panel cracked from the application of excessive force or from being dropped

vScratched (cosmetic) parts

vDistortion, deformation, or discoloration of the cosmetic parts

vPlastic parts, latches, pins, or connectors that have been cracked or broken by excessive force

vDamage caused by liquid spilled into the system

vDamage caused by the improper insertion of a PC Card or the installation of an incompatible card

vImproper disc insertion or use of an optical drive

vDiskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels

vDamaged or bent diskette eject button

vFuses blown by attachment of a nonsupported device

vForgotten computer password (making the computer unusable)

vSticky keys caused by spilling a liquid onto the keyboard

vUse of an incorrect ac adapter on laptop products

The following symptoms might indicate damage caused by nonwarranted activities:

vMissing parts might be a symptom of unauthorized service or modification.

vIf the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped.

44ThinkPad R500 Hardware Maintenance Manual