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Lenovo S10-2 manual Appendix A. Getting help and service

Models: S10-2

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Appendix A. Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo S10-2 manual Appendix A. Getting help and service

Contents

Lenovo IdeaPad S10-2 Page Do not Return IT to the Store If your product is not working correctlyRespective Users Explanation of hard disk capacity Page Page Contents Contents Appendix C. Lenovo limited Appendix F. Features„ Read this first Important safety informationImportant safety information IiiImportant safety information Unpack Important safety information Working place Important safety information On using Important safety information ViiImportant safety information Service and upgrades ViiiGetting to know your computer Getting to know your computer Camera Wireless LANIndicators Built-inLeft-side view Right-side view Integrated wireless device switchUSB port Front view Bottom view Getting to know your computer Battery latch manual Speakers Battery packLearning the basics „ Connect to the powerInstall the battery pack „ Read the manualsLearning the basics „ Configure the operating system„ Turn on the computer Putting your computer into standby/sleep state„ Shutting down your computer „ Checking battery status Using AC adapter and battery„ Charging the battery „ Removing the battery pack „ Handling the battery Using the touchpad Left click buttonUsing the keyboard „ Numeric keypad„ Function key combinations Learning the basics Special buttons Learning the basics Quick Start button OneKey Rescue System buttonSystem status indicators These indicators inform you of the computer statusSecuring your computer „ Attaching a security lock not supplied„ Using VeriFace „ Using passwordsConnecting external devices „ Using memory cards not supplied„ Inserting a memory card „ Removing a memory card„ Connecting a universal serial bus USB device Enabling Bluetooth communications on your computerLearning the basics Pairing devices Using Lenovo Quick Start Specific models only„ Starting Lenovo Quick Start „ Exiting Lenovo Quick StartWired connection Using the Internet„ Hardware connection „ Software configurationUsing the Internet CableWireless connection Software configuration „ Using Wi-Fi/WiMax specific models onlyEnabling wireless connection Hardware connection„ Using Mobile Broadband specific models only Inserting the SIM card Using the Internet OneKey Rescue System „ IntroductionCreate full backup „ Using Lenovo OneKey Recovery in WindowsOneKey Rescue System OneKey Rescue System Create Incremental backup Create recovery discOneKey Rescue System Restore from backup OneKey Rescue System Restore of factory defaultUsing recovery discs Back up my data Set and manage user passwordSystem repair Troubleshooting Frequently asked questionsTroubleshooting Where are the recovery discs?When do I need to use the Back Up My Data feature? Troubleshooting Display problemsPassword problem Computer is onTroubleshooting Keyboard problems Standby or hibernation problemsComputer does not return from standby mode and does not work Troubleshooting Computer screen problems Screen is blankBattery problems Troubleshooting Sound problemsHard disk drive problem Troubleshooting Startup problem OneKey Rescue System problemsOther problems Respond„ To replace the battery Upgrading and replacing devicesUpgrading and replacing devices Replacing the hard disk drive Handling a hard disk driveUpgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the WebAppendix A. Getting help and service Appendix A. Getting help and service Warranty Service Telephone Numbers Getting help around the worldAppendix B. Use, and care Information „ Be careful about where and how you workCaring your computer „ Notice of static-electricity Appendix B. Use, and care Information„ Be gentle with your computer „ Carry your computer properly„ For outdoor use „ Handle storage media and drives properly„ Take care in setting passwords „ Data safety„ Other important tips Appendix B. Use, and care Information Accessibility and comfort „ Ergonomic information„ What if you are traveling? „ Questions about vision?Maintenance „ General tips for maintenanceAppendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Appendix C. Lenovo limited warranty „ What this warranty covers„ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix C. Lenovo limited warranty Information „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information„ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEAWarranty information UAE„ Types of warranty service Customer Replaceable Unit CRU ServiceCourier or Depot Service Appendix C. Lenovo limited warranty On-site ServiceCustomer Carry-In or Mail-In Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information 100101 Windows XP„ Wireless interoperability 102„ Usage environment and your health 103„ Safety information related to Mobile Broadband 104105 „ Federal Communications Commission FCC Statement Electronic emissions notices106 „ Industry Canada Class B Emission Compliance Statement 107„ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada108 109 „ European Union Compliance Statement Class B Compliance 110111 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics112 „ General recycling statement Weee and recycling statements113 EU Weee statements 114Japan recycling statements 115„ Disposing of a Lenovo Computer Components 116117 118 Model Name IdeaPad S10-2 Appendix F. Features and specifications119 Form FactorAppendix F. Features and specifications Ports 120121 TrademarksIndex 122123 Index124 New World. New Thinking.TM