Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 72. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vLenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

44ThinkPad® T40 Series Service and Troubleshooting Guide

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Lenovo T40 manual Getting help and service, Getting help on the Web Calling the Customer Support Center
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T40 specifications

The Lenovo ThinkPad T40 is a highly regarded laptop that has made a significant impact in the business and personal computing markets since its release in the early 2000s. Known for its durability, performance, and practicality, the T40 is a part of the ThinkPad series, which has a storied history of meeting the demands of professionals and everyday users alike.

One of the standout features of the T40 is its robust design. The laptop features a magnesium alloy casing that provides superior protection against everyday wear and tear. This durability is complemented by its spill-resistant keyboard, which is designed to protect the internal components from accidental liquid spills, a common concern for mobile users.

At the heart of the T40 is an Intel Pentium M processor, which was built to deliver excellent performance while being energy efficient. This was particularly advantageous for users who needed to work on the go, as it allowed for better battery life compared to traditional desktop CPUs. The T40 offers a variety of processor options, ranging from the 1.3 GHz to the 1.6 GHz Pentium M processor, each delivering a good balance of speed and efficiency.

The display is another key characteristic of the T40, featuring a 14.1-inch screen with options for both 1024x768 and higher resolutions. The LCD panel provides good color reproduction and clarity, making it suitable for both office tasks and multimedia consumption. Additionally, the T40 has a built-in trackpoint and a touchpad, offering users multiple input methods for flexibility in navigation.

For connectivity, the T40 is equipped with a range of ports, including USB 2.0, Ethernet, and a PC Card slot, allowing for easy connection to various peripherals and networks. It also supports Wi-Fi, providing users with the ability to connect to wireless networks seamlessly.

Storage options for the T40 include both traditional hard drives and, in some models, solid-state drives, which offer faster data access speeds and improved reliability. The laptop supports a maximum of 2GB of RAM, which, while modest by today’s standards, was sufficient for most business applications during its time.

In summary, the Lenovo ThinkPad T40 is a remarkable combination of durability, performance, and practicality. Its well-rounded features, from its reliable processors to its sturdy build quality, have solidified its place as a respected choice among portable laptops for professionals and casual users alike. Despite being an older model, its legacy continues to be appreciated for the standards it set in mobile computing.
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