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Lenovo Y580, Y480 Troubleshooting Battery problems, A hard disk drive problem, A startup problem

Models: Y480 Y580

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Chapter 5. Troubleshooting

Chapter 5. Troubleshooting

Battery problems

Your computer shuts down before	• Discharge and recharge the battery.
the battery status indicator shows
empty.
-or-
Your computer operates after the
battery status indicator shows
empty.

The operating time for a fully charged battery is short.

The computer does not operate with a fully charged battery.

The battery does not charge.

•For details, see “Handling the battery” in Chapter 2.

•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

•For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.	• In the Boot menu in BIOS setup utility, make sure that the hard disk
	drive is included in the Boot Device Priority correctly.

A startup problem

The Microsoft® Windows operating	• Use the OneKey Rescue system to help solve or identify your
system does not start.	problem. For details about OneKey Rescue system, see “Chapter 4.
	OneKey Rescue system” on page 26.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You will need
	to free more hard disk space on your system partition (C drive).
Fail to restore system partition to	• The system partition, such as the partition size or the drive capacity
factory default.	of C, has been modified.

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Lenovo Y580 Troubleshooting Battery problems, A hard disk drive problem, A startup problem, OneKey Rescue system problems

Contents

Lenovo IdeaPad Y480/Y580 User GuideRegulatory Notice First Edition February Copyright LenovoContents Chapter 1. Getting to know yourChapter 3. Connecting to the Internet Chapter 5. TroubleshootingPage Chapter 1. Getting to know your computer „ Y480b a b c dPower button „ Y580Chapter 1. Getting to know your computer b a b c djVolume button OneKey Rescuesystem button OneKey TheaterKensington slot Fan louversVGA port RJ-45 portAC power adapter a b ca b c d Headphone jackindicators System statusMemory card slot Chapter 1. Getting to know your computer„ Y480 Chapter 1. Getting to know your computera b c d Bottom viewb Battery pack For details, see “Using AC adapter and battery” on page„ Y580 Chapter 1. Getting to know your computer„ Connecting to the power „ Configuring the operating systemInstalling the battery pack Connecting the computer to an electrical outlet„ Putting your computer into sleep state or shutting it down „ Smart ShutdownChapter 2. Learning the basics Putting your computer into sleep stateUsing AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery packUsing the touchpad Touchpad buttonChapter 2. Learning the basics TouchpadUsing Lenovo Intelligent Touchpad Chapter 2. Learning the basicsUsing the keyboard „ Numeric keypadY480 Y580„ Function key combinations b aChapter 2. Learning the basics The following describes the features of each function key Chapter 2. Learning the basics„ Using memory cards not supplied Connecting external devicesInserting a memory card Removing a memory card„ Connecting USB devices Chapter 2. Learning the basics„ Connecting a Bluetooth device Enabling Bluetooth communications on your computerChapter 2. Learning the basics Special keys and buttons „ OneKey Rescue system button ab c a Chapter 2. Learning the basics„ Volume button c „ OneKey Theater button bNormal mode Movie modeSystem status indicators a Touchpad indicator b Battery status indicatorc Power status indicator d Caps lock indicator e Num lock indicator a b c d e„ Using VeriFace „ Using passwords„ Attaching a security lock not supplied Chapter 2. Learning the basicsChapter 3. Connecting to the Internet „ Software configurationWireless network technology connect without wiring „ Hardware connection„ Using Wi-Fi/WiMAX Chapter 3. Connecting to the InternetEnabling wireless connection Software configuration„ Using Lenovo OneKey Recovery within Windows operating system „ Using Lenovo OneKey Rescue system without Windows operating systemChapter 4. OneKey Rescue system OneKey Rescue system„ Creating a recovery discs Chapter 4. OneKey Rescue systemChapter 5. Troubleshooting What safety precautions should I follow when using my computer?How can I prevent problems with my computer? What are the main hardware features of my computer?Chapter 5. Troubleshooting When do I need to restore the system to the factory status?Display problems A Password problemKeyboard problems Chapter 5. TroubleshootingChapter 5. Troubleshooting Sleep or hibernation problems Computer screen problemsSound problems speaker even when the volume isChapter 5. Troubleshooting Battery problems A hard disk drive problemA startup problem OneKey Rescue system problemsChapter 5. Troubleshooting Other problems Your computer does not respondThe computer does not start from a device you want The connected external device does not workReplacing the battery Appendix. CRU instructionsa c b Replacing the hard disk drive Appendix. CRU instructionsHandling a hard disk drive Appendix. CRU instructions To replace the hard disk drive, do the followingAppendix. CRU instructions 6 Take out the hard disk drive secured in a metal frame dAppendix. CRU instructions Replacing memoryaa b Appendix. CRU instructionsAppendix. CRU instructions 1 Turn the computer onRemoving the optical drive Appendix. CRU instructionsTrademarks Page New World. New Thinking.TM V1.0en-USLenovo China