•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.
•Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.
•Make sure the option is selected in the software application you are using.
The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.
Option | Action |
Drawers | • Make sure the connection between |
| drawers and the printer is secure. |
| • Make sure the print media is loaded |
| correctly. |
|
|
Duplex | Make sure the connection between the |
unit | duplex unit and the printer is secure. If the |
| duplex unit is listed on the menu settings |
| page, but print media jams when it enters or |
| exits the duplex unit, the printer and duplex |
| unit may not be properly aligned. |
|
|
Flash | Make sure flash memory is securely |
memory | connected to the printer system board. |
|
|
Hard | Make sure the hard disk is securely |
disk with | connected to the printer system board. |
adapter |
|
|
|
Internal | • Make sure the internal print server (also |
called an internal network adapter or INA) | |
server | is securely connected to the printer |
| system board. |
| • Make sure you are using the correct cable, |
| that it is securely connected, and the |
| network software is correctly set up. |
| For more details, see the Software and |
| Documentation CD that shipped with your |
| printer. |
|
|
High | See Solving high capacity feeder |
capacity | problems. |
feeder |
|
|
|
Printer | Make sure printer memory is securely |
memory | connected to the printer system board. |
|
|
Option | Action |
Serial/ | • Make sure the Serial/parallel interface |
Parallel | card is securely connected to the printer |
interface | system board. |
| • Make sure you are using the correct cable |
| and that it is securely connected. |
|
|
Solving high capacity feeder problems
The paper tray does not raise when the loading door is closed, or the paper tray does not lower when the door is opened and the paper tray button is pushed
Check the following:
•The printer is properly attached to the high capacity feeder.
•The printer is powered on.
•The power cord is plugged firmly into the back of the high capacity feeder.
•The power cord is plugged into an outlet.
•The outlet has power.
The paper tray lowers unexpectedly
Check to see if your printer is out of paper or has a jam.
More than one sheet of paper is fed or a sheet is fed improperly
Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.
A jam occurs
Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.
Rubber feed rollers do not turn to advance paper.
Check the following:
•The power cord is plugged firmly into the back of the high capacity feeder.
•The power cord is plugged into an outlet.
•The outlet has power.
Consistent misfeeds or jams in the feeder
Try the following:
•Flex the paper.
•Turn the print media over.
Check the following:
•Feeder is properly installed.
•Paper is loaded correctly.
•Paper is not damaged.
•Paper meets specifications.
•Guides are positioned correctly for the paper size selected.
Service messages
A service message indicates printer failure that may require service.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a detailed description. Call
Solving paper feed problems
Paper frequently jams
You are using paper that does not meet the printer specifications.
Use recommended paper and other specialty media.
