= Supported

 

 

 

 

 

 

 

 

 

X = Not supported

 

 

 

 

Printer model

 

 

 

 

 

 

 

 

 

X463de,X464de,

 

 

 

 

 

 

 

 

 

X466de,

 

Message

Status code

Return string

X264dn, X363dn,

X466dte,

 

X364dn, X364dw

X466dwe

 

Intervention Required -

 

40021

 

31 Replace

 

X

 

X

 

 

Defective Print Cartridge

 

 

defective

 

 

 

 

 

 

 

 

 

cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

31.yy Invalid

X

X

 

Invalid Refill

 

 

refill, change

 

 

 

 

 

 

 

 

 

cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

31.yy Replace

X

X

 

Defective Print Cartridge

 

 

defective

 

 

 

 

 

 

 

 

 

cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

31.yy Replace

X

X

 

Defective Print Cartridge

 

 

defective print

 

 

 

 

 

 

 

 

 

cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

32 Unsupported

X

X

 

Unsupported Cartridge

 

 

Cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

32 Unsupported

X

X

 

Unsupported CMYK*

 

 

CMYK* Cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

32 Unsupported

X

X

 

Unsupported Print

 

 

Print Cartridge

 

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

32 Unsupported

X

X

 

Unsupported Printhead

 

 

Printhead

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

32.yy Cartridge

X

X

 

Unsupported Cartridge

 

 

part number

 

 

 

 

 

 

 

 

 

unsupported by

 

 

 

 

 

 

 

 

 

device

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

40 Tray <x> Size

X

X

 

Tray Size Sense Error

 

 

Sense Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

41 Open Bin 1 Exit X

X

 

Open Bin Exit Tray

 

 

Tray

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40021

 

42.xy Cartridge

X

X

 

Cartridge Region

 

 

region mismatch

 

 

 

 

 

Mismatch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intervention Required -

40022

 

2xx Paper Jam

 

 

 

 

 

Paper Jam

 

 

 

 

 

 

 

 

* This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively.

Appendix B: PJL support

55

Page 55
Image 55
Lexmark X364DN/DW manual Replace