Lexmark X642 Solving option problems, Incorrect characters print, Tray linking does not work

Page Protect is set to On

Set Page Protect to Off from the Setup Menu.

For more information, see the Menus and Messages Guide.

Job prints from the wrong tray or on the wrong paper or specialty media

Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.

Incorrect characters print

You are using an incompatible parallel cable

If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace mode.

If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

•Make sure both the size and type of media are the same in both trays.

•Make sure the paper guides in the trays are set for the correct size media.

•Make sure the menu values for both size and type are set correctly in the Paper Menu.

•See Menus and Messages Guide for more information.

Large jobs do not collate

Collate is not set to On

Set Collation to On in the Finishing Menu or through the printer driver.

Note: Setting Collation to Off in the driver overrides the setting in the Finishing Menu.

See the Menus and Messages Guide for more information.

The job is too complex

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

The printer does not have enough memory

Add printer memory or an optional hard disk.

Unexpected page breaks occur

Set Print Timeout to a higher value from the Setup Menu.

See the Menus and Messages Guide for more information.

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

•Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See the User’s Guide for more information.

•Make sure the option is selected in the software application you are using.

If the suggested corrective action does not fix the problem, call your service representative.

Option	Action
Drawers	• Make sure the connection between
	drawers (250-sheet drawer, 500-sheet
	drawer, or 2000-sheet drawer) or the
	connection between a drawer and a duplex
	unit or the MFP is secure.
	• Make sure the print media is loaded
	correctly.
Duplex	• Make sure the connection between the
unit	duplex unit and the MFP is secure. If the
	duplex unit is listed on the menu settings
	page, but print media jams when it enters
	or exits the duplex unit, the MFP and
	duplex unit may not be properly aligned.
	• Make sure the duplex front access cover is
	securely installed.
Envelope	• Make sure the connection between the
feeder	envelope feeder and the MFP is secure.
	• Make sure the Paper Size setting is correct
	in both the Paper menu and in the software
	application.
	• Make sure the envelopes are loaded
	correctly.
Flash	Make sure flash memory is securely
memory	connected to the MFP system board.
Internal	• Make sure the internal print server (also
print	called an internal network adapter or INA)
server	is securely connected to the MFP system
	board.
	• Make sure you are using the correct cable,
	that it is securely connected, and the
	network software is correctly set up.
	See the drivers CD that shipped with the MFP
	for more details.
Large	See Solving 2000-sheet drawer
capacity	problems.
feeder
(2000-
sheet
drawer)
MFP	Make sure MFP memory is securely
memory	connected to the MFP system board.