Solving 2000-sheet drawer problems
The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed
Check the following:
•The printer is properly attached to the 2000- sheet drawer.
•The printer is powered on.
•The power cord is plugged firmly into the back of the
•The power cord is plugged into an outlet.
•The outlet has power.
The elevator tray lowers unexpectedly
Check to see if the printer is out of print media or has a jam.
More than one sheet of print media is fed, or a sheet is fed improperly
Remove the print media in the printer paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.
A jam occurs
Remove the print media in the printer paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.
Rubber feed rollers do not turn to advance print media
Check the following:
•The power cord is plugged firmly into the back of the
•The power cord is plugged into an outlet.
•The outlet has power.
Consistent misfeeds or jams in the drawer
Try the following:
•Flex the paper.
•Turn the print media over.
Check the following:
•Drawer is properly installed.
•Print media is loaded correctly.
•Print media is not damaged.
•Print media meets specifications.
•Guides are positioned correctly for the print media size selected.
Service messages
A service message indicates printer failure that may require service.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a detailed description. Call for service.
Solving paper feed problems
Paper frequently jams
You are using paper that does not meet the printer specifications.
Use recommended paper and other specialty media.
See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications.
For information that can help prevent jams from occurring, see the Clearing Jams Guide.
You have loaded too much paper or too many envelopes.
Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder.
Guides in the selected tray are not set to the appropriate position for the size paper loaded.
Move the guides in the tray to the correct position.
The paper has absorbed moisture due to high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
The Paper Jam message remains after you remove the jammed paper.
Clear paper from the entire paper path.
The page that jammed does not reprint after you clear the jam.
Set Jam Recovery to Auto or On.
For more information, see the Menus and Messages Guide
Blank pages feed into the output bin
Load the correct type media for your print job, or change the Paper Type to match the type of media loaded.
For more information, see the Menus and Messages
Guide.
Original documents misfeed in the
ADF
•Adjust the guides toward the media until they lightly rest against the edge of the media.
•If the pick pad is worn, replace the pick pad.
Print quality troubleshooting
To help isolate print quality problems, print the “Print defects guide” and check for repeating defects. If
