Troubleshooting

Some quick and easy tips to resolving problems

SymptomsPossible Cause(s)Possible Solution(s)

Power

No Power.See troubleshooting flow chart.

Display Panel Picture

No Picture.	• Display panel is turned off.	-Turn TV on.
		-Power failure?
	• Antenna/Cable not connected.	-Connect Antenna/Cable signal to TV.	(See Owners manual)
	• Connections incorrect.	-Check connections on TV.	(See Owners manual)
	• M.P.I. not connected.	-If applicable, connect M.P.I. cable to M.P.I. device.
	• Encrypted program.	-Try another channel.
	• Wrong tuning band.	-Adjust Installer menu settings.

Erratic Operation

Installer menu setup. • Wrong Installer menu settings. -Adjust Installer menu settings as required.

Remote Control

Remote doesn’t work.	• Remote not in TV mode.	-Use Mode key to select TV; puts remote into TV mode.
	• Not aimed at IR remote sensor.	-Point remote at TV’s IR receiver on TV.
	• Remote too far from IR sensor.	-Move remote closer to TV’s IR receiver or darken room.
	• IR path to TV’s receiver obstructed.	-Remove obstructions.
	• Weak batteries.	-Replace batteries.
	• Wrong battery polarity.	-Check that “+” and “-” match in battery compartment.
	• Too much light in room.	-Dim room light.
	• Wrong Installer remote control.	-Requires compatible Installer remote, contact your LG dealer.

Picture Reception

Normal picture, poor	• Audio muted.	-Press MUTE or use Volume Up key to increase sound level.
or no sound.	• Broadcast problem.	-Try a different channel.

Note: For other problems not caused by the TV, refer to other devices’ operating guide.

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LG Electronics 32LH255H, 42LH255H, 42LH260H, 42LH250H, 37LH250H, 37LH260H, 37LH255H Troubleshooting

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