LG Electronics BE06LU10 manual Appendix, Troubleshooting, Problem Possible Cause Possible Solution

Appendix

Troubleshooting

If you are experiencing problems with the drive, verify the following items. Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc.

If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.

Problem		Possible Cause		Possible Solution
Cannot play a DVD	1.	The disc is not inserted	1.	Reinsert the disc
or CD in the drive or		correctly.		correctly.
certain types of discs	2.	The disc is dirty.	2.	Clean the disc surface.
cannot be read in the	3.	The pick-up lens is dirty.	3.	Clean the pick-up lens.
drive.	4.	The disc is scratched or	4.	Change the disc.
		warped.
	5.	The disc uses a region	5.	Refer to your system
		code that cannot be		manual for help.
		played on the drive.
Disc tray cannot be	1. AC Plug is not connected		1.	Connect the AC plug
opened		to AC outlet.		tightly.
Drive is not detected	1.	The USB 2.0 converter	1.Make sure USB 2.0 converter
by the system.		cable is not properly		cable is connected properly
		connected.		and re-install the device driver.
Drive will not play	1.	The disc doesn’t match	1.	Check the disc format.
media or certain		your system. Is the media		(on a PC an ISO 9660 IBM
types of CD or DVD		disc the correct format for		compatible PC format as
media		the type of system that		opposed to Apple/Mac HFS
		you are using.		disc or UNIX disc
				formats will not function)
	2. Virus possibility.		2.	Has the Windows DVD-ROM
				software driver program
				been corrupted by a virus?
				Run a Virus Scan program
				and repair if possible.

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