Appendix
Troubleshooting
If you are experiencing problems with the drive, verify the following items. Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc.
If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.
Problem |
| Possible Cause |
| Possible Solution |
|
|
|
|
|
Cannot play a DVD | 1. | The disc is not inserted | 1. | Reinsert the disc |
or CD in the drive or |
| correctly. |
| correctly. |
certain types of discs | 2. | The disc is dirty. | 2. | Clean the disc surface. |
cannot be read in the | 3. | The | 3. | Clean the |
drive. | 4. | The disc is scratched or | 4. | Change the disc. |
|
| warped. |
|
|
| 5. | The disc uses a region | 5. | Refer to your system |
|
| code that cannot be |
| manual for help. |
|
| played on the drive. |
|
|
Disc tray cannot be | 1. AC Plug is not connected | 1. | Connect the AC plug | |
opened |
| to AC outlet. |
| tightly. |
|
|
|
| |
Drive is not detected | 1. | The USB 2.0 converter | 1.Make sure USB 2.0 converter | |
by the system. |
| cable is not properly |
| cable is connected properly |
|
| connected. |
| and |
|
|
|
|
|
Drive will not play | 1. | The disc doesn’t match | 1. | Check the disc format. |
media or certain |
| your system. Is the media |
| (on a PC an ISO 9660 IBM |
types of CD or DVD |
| disc the correct format for |
| compatible PC format as |
media |
| the type of system that |
| opposed to Apple/Mac HFS |
|
| you are using. |
| disc or UNIX disc |
|
|
|
| formats will not function) |
| 2. Virus possibility. | 2. | Has the Windows | |
|
|
|
| software driver program |
|
|
|
| been corrupted by a virus? |
|
|
|
| Run a Virus Scan program |
|
|
|
| and repair if possible. |
|
|
|
|
|
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