Black Box PC118C-R2 manual Troubleshooting

CHAPTER 8: Troubleshooting

Follow the steps below to start the self-test from your host, PC, or LAN server:

1.Verify that the printer is connected properly to the Card and in “READY” mode.

2.Type the “&%Z98,1” host/PC-download command on the screen. (Refer to the entry for this command in Section 5.3.)

3.Send that command to the printer (press the Print Screen button or print the document/ file that contains the command). The self-test will print out in a few seconds.

Follow the steps below to start the self-test through the printer’s operator panel:

1.Verify that the Card is installed properly and that the printer is in “READY” mode.

2.Press the “Online” button once to take the printer off line.

3.Use the “Menu” button to scroll through the HP menus until you reach the MIO menu associated with the Card.

4.Press “Item” to display the Card’s test menu.

5.Press “+” twice to display the self-test option, then press “Select” or “Enter” to activate this test option.

6.Return to the operating mode by pressing the “Online” button. A self- test will print immediately. A sample printout page is shown on page 13. The settings in the sample are the factory defaults.

7. If your printer does not have an LCD front panel, you can perform a printer self-test instead. The Card’s settings will print on the bottom portion of the HP printout.

If the test does not print, the Card failed the self-test. Call for technical support.

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