Black Box PC118C-R2 manual Calling Your Supplier, Shipping and Packaging

HPIIISi TWINAX CARD

8.7 Calling Your Supplier

If you determine that your HPIIISi Twinax Card is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact your supplier.

Before you do, make a record of the history of the problem. Your supplier will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem,

•when the problem occurs,

•the components involved in the problem, and

•any particular application that, when used, appears to create the problem or make it worse.

8.8 Shipping and Packaging

If you need to transport or ship your HPIIISi Twinax Card:

•Package it carefully. We recommend that you use the original container.

•If you are shipping the Card for repair, make sure you include its twinax V-cables. If you are returning the Card, make sure you include its manual as well. Before you ship, contact your supplier to get a Return Authorization (RA) number.

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