LG Electronics GSA-5120D Appendix, Troubleshooting, Problem Possible Cause Possible Solution

Appendix

Troubleshooting

If you are experiencing problems with the drive, verify the following items. Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc.

If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.

Problem	Possible Cause	Possible Solution
Cannot play a DVD or CD in	1. The disc is not inserted	1. Reinsert the disc correctly.
the drive or certain types of	correctly.
discs cannot be read in the	2. The disc is dirty.	2. Clean the disc surface.
drive.	3. The pick-up lens is dirty.	3. Clean the pick-up lens.
	4. The disc is scratched or	4. Change the disc.
	warped.
	5. The disc uses a region	5. Refer to your system
	code that cannot be played	manual for help.
	on the drive.
Disc tray cannot be opened	1. AC Plug is not connected	1. Connect the AC plug
	to AC outlet.	tightly.
	2. Power Switch is not turned	2. Turn the Power Switch on
	on.	and try again.
Drive is not detected by the	1. The USB 2.0 converter	1.Make sure USB 2.0 converter
system.	cable is not properly	cable is connected properly
	connected.	and re-install the device driver.
	2. Power Switch is not turned	2. Turn the Power Switch on
	on.	and try again.
Drive will not play media or	1. The disc doesn’t match	1. Check the disc format.
certain types of CD or DVD	your system. Is the media	(on a PC an ISO 9660 IBM
media	disc the correct format for	compatible PC format as
	the type of system that you	opposed to Apple/Mac
	are using.	HFS disc or UNIX disc
		formats will not function)
	2. Virus possibility.	2. Has the Windows DVD-ROM
		software driver program
		been corrupted by a virus?
		Run a Virus Scan program
		and repair if possible.

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