Glossary
Glossary
LCD
Liquid Crystal Display
DDI
Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception
Hunt Group
Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres.
Handset
The part of the phone that you pick up to answer calls. Also commonly know as the receiver.
CTI
Computer Telephony Integration. This is the ability to move call handling and general telephony functions onto the PC.
ISDN
Integrated Services Digital Network. Available as ISDN2e or ISDN30. Higher Speed more flexible medium of carrying voice traffic than traditional Analogue lines.
COS
Class Of Service. Your COS determines the types of numbers you may dial such as National, Local or International.
7004N/D User Guide Glossary 52
