T roubleshooting guide
❋This washing machine is equipped with automatic safety functions which detect and diagnose faults at an early stage and react appropriately.
When the machine does not function properly or does not function at all, check the following points before you contact your service provider.
Symptom | Possible Cause | Solution | |
|
|
| |
Rattling and | • Foreign objects such as coins or | Stop washer and check drum | |
clanking noise | safety pins maybe in drum or | and drain filter. | |
| pump. | If noise continues after washer | |
|
| is restarted, call your authorised | |
|
| service centre. | |
Thumping sound | • Heavy wash loads may produce | If sound continues, washer is | |
| a thumping sound. This is usually | probably out of balance. Stop and | |
| normal. | redistribute wash load. | |
Vibrating noise | • Have all the transit bolts and | Refer to Installation guide | |
| packing been removed? | for removing transit bolts. | |
| • Wash load may be unevenly | Stop washer and rearrange wash load. | |
| distributed in the drum. |
| |
| • Are all the feet resting firmly on | Adjust the leveling feet. Make sure all | |
| the ground? | four feet are in firm contact with the | |
|
| floor, while the washer is in the spin | |
|
| cycle with load. | |
|
|
| |
Water leaks. | • Fill hoses or drain hose are loose | Check and tighten hose connections. | |
| at tap or washer. |
| |
| • House drain pipes are clogged. | Unclog drain pipe. Contact plumber | |
|
| if necessary. | |
Oversudsing |
| Too much detergent or unsuitable | |
|
| detergent may cause excessive | |
|
| foaming which may result in water | |
|
| leaks. | |
Water does not enter | • Water supply is not adequate in | Check another tap in the house. | |
washer or it enters | area. |
| |
slowly | • Water supply tap is not | Fully open tap. | |
| |||
| completely open. |
| |
| • Water inlet hose(s) are kinked. | Straighten hose. | |
| • The filter of the inlet hose(s) | Check the filter of the inlet hose. | |
| clogged. |
| |
Water in the washer | • Drain hose is kinked or clogged. | Clean and straighten the drain hose. | |
does not drain or | • The drain filter is clogged. | Clean the drain filter | |
drains slowly. | |||
| |||
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