TROUBLESHOOTING

Problem

Probable cause

Corrective action

 

 

 

Nothing appears in the

Batteries are drained.

Replace all batteries with

display, after I press the

 

new ones. Alkaline batteries

START button.

 

recommended.

 

Battery terminals are not in

Reinstall the batteries with

 

the correct position.

negative and positive

 

 

terminals matching those

 

 

indicated in the battery

 

 

compartment.

The cuff does not inflate.

Battery voltage is too low.

Replace all batteries with

 

Low battery symbol blinks.

new ones. Alkaline batteries

 

[If the batteries are drained

recommended.

 

completely, the mark does

 

 

not appear.]

 

The unit does not mea-

The cuff is not fastened

Fasten the cuff correctly.

sure. Readings are too

properly.

 

high or too low.

 

 

You moved your arm or

Make sure you remain very

 

 

body during the measure-

still and quiet during the

 

ment.

measurement.

 

The cuff position is not

Sit comfortably and still.

 

correct.

Make sure the cuff is at the

 

 

same level as your heart.

 

You are using the wrong

See Pg. E-5 "Selecting the

 

size cuff.

Correct Cuff."

The value is different

The healthcare professional

See Pg. E-14 "Answers to

from that measured at a

may be using a different

Why Your Readings Are

clinic or doctor’s office.

sized cuff.

Different Between Home

 

 

and the Doctor’s Office."

 

Your measurements may

See Pg. E-13 "Why Measure

 

be elevated by white coat

Blood Pressure at Home."

 

hypertension

 

NOTE: If the actions described above do not solve the problem, call 1-888-726-9966. Do not attempt to repair the device yourself as this may void your warranty.

E-16

LifeSource Health Line (Toll-Free): 1-888-726-9966

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LifeSource UA-631V manual Troubleshooting, Problem Probable cause Corrective action