Appendix A
Troubleshooting
The Online LED never stops flashing.
Go through this checklist until your problem is solved:
1.Make sure the Cable Modem’s MAC address has been registered with your cable ISP. In order for the Cable Modem to work, you must call and have the ISP activate the Cable Modem by registering its MAC address. You can find the modem MAC address on a label located on the Cable Modem’s bottom panel.
2.Make sure the coaxial cable is firmly attached between the Cable Modem and the wall jack.
3.The signal from your cable company’s equipment may be too weak or the cable line may not be properly attached to the Cable Modem. If the cable line is properly connected to the Cable Modem, then call your cable company to verify whether a weak signal may be the problem.
All of the LEDs on the Cable Modem indicate that the Cable Modem is functioning properly, but you still cannot access the Internet.
Go through this checklist until your problem is solved:
1.If the Power, DS, US, and Online LEDs are lit but not flashing, then the Cable Modem is operating properly. Power your computer off and back on again. This will cause your computer to
2.Press the Reset button on the back panel of the Cable Modem. Using an object with a small tip, such as a pen, push the button until you feel it click. When the Online LED is solidly lit, try to connect to the Internet again.
3.Make sure TCP/IP is the default protocol used by your computer. For more information, refer to Windows Help.
The power on the Cable Modem goes on and off sporadically.
You may be using the wrong power adapter. Make sure the power adapter you are using is the one included with the Cable Modem.
WEB: If your questions are not addressed here, refer to the Linksys website, www.linksys.com
Cable Modem with USB and Ethernet Connections | |
