Getting help with your Harmony One

Contacting Customer Support

If you’re experiencing problems and can’t find the solution, our courteous and expert professionals can assist!

From your home page, click the More Help button located in the Tip Center and then select the Contact Us tab.

Finding answers to questions

You can access our online help to search for topics or Frequently Asked Questions (FAQs).

From your home page, click the More Help button located in the Tip Center.

Getting help with your online setup

You have access to several online features that help guide you through the online setup and customization of your Harmony One:

Harmony Remote	Provides instructional help to guide you through a series of
Software	question-and-answer steps to accomplish a task.

FAQs (Frequently	A searchable list of customer questions with answers provided by
Asked Questions)	the Harmony One’s support center.

More Help button

Provides specific online help for the page you’re on.

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Logitech 915-000099 Getting help with your Harmony One, Contacting Customer Support, Finding answers to questions

Contents

User Manual Contents Figuring out which inputs your system uses Page Getting to know your remote IntroductionHow your Harmony One works Activities, devices, and inputs + + Buttons on your Harmony One What’s on the Harmony One’s screen Status icons Switching between Activities Using your Harmony OneViewing your touch screen menus Selecting an Activity Using the Help button Using your favorite channels Controlling your devices individuallyCharging your remote Setting the backlight timing Setting the date and timeSelect Remote Settings Select Display Settings Select Set the Current Time Overview of the setup process Setting up your Harmony One for the first timeGathering your device information Locating manufacturer and model number on your devices Click Create New Account Connecting your Harmony One to your computer Setting up Activities for your Harmony One Setting up the devices you want to control Updating the remote Testing your setup Testing your setup -- Starting an ActivityTesting your setup -- Switching between Activities Adding and changing your Activities Changing your setupRenaming an Activity Adding and changing your devices Adding an extra device passthrough to an Activity Customizing the on-remote help Changing how buttons work in an ActivitySmart Help Full Help Controlling the Remote Assistant Viewing the on-remote tutorialPress Options . Press View Tutorial Personalizing your Harmony One Click Remote Settings. . Click Select a Theme Buttons Click Remote Settings. . Click Set Up a Slideshow Adding additional features to your Harmony One Naming a new command your remote learnedNaming conventions Power On Delay Types of delays or speed settingsInter-key Delay Input Delay Inter-Device Delay Adjusting the delay between IR commands speed settingsSelect Adjust the delays speed settings Repeats Maintaining your Harmony One Testing your remote settings after a software upgradeUpgrading your Harmony One firmware Upgrading to a new Harmony remote TV doesn’t go to the right input when starting Activities Troubleshooting problems with your Harmony OnePage Option 2 Several source buttons Option 1 One source button Turn on all your devices Option 3 Select the input from an on-screen menuOption 4 Select the source from a list Listen to the sound Watch the TV Getting help with your Harmony One Getting help with your online setupContacting Customer Support Finding answers to questions Logitech’s Harmony Remote user forums Using the On-Remote Help Appendix a Device Information Appendix B Glossary Pre-amplifier Pre-amp Sound Processing Passthrough Personal Video Recorder PVRReceiver RF Radio Frequency Tuner Power strip 4MB Appendix C Product Specification

Logitech 915-000099 user manual Getting help with your Harmony One, Contacting Customer Support

Models: 915-000099