26Maintenance
Troubleshooting Table
Problem: | Possible Cause: | Don't Call for Service | |
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Pilot Will Not Light | A gas shut off valve is turned off | Check all gas shut off valves | |
| The gas control knob isn't turned to "PILOT" | See "Starting the Pilot Light" Step C | |
| The valve control knob isn't pushed in | See "Starting the Pilot Light" Step C | |
| The igniter wasn't pressed repeatedly | See "Starting the Pilot Light" Step C | |
| No Propane in Tank | Check Tank Level | |
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Main Burners Will | The pilot light has gone out | See "Starting the Pilot Light" | |
| The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" | |
Not Start | The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | |
| The remote control is not working correctly | See the remote control instructions | |
| The thermostat is disconnected or set too low | See "Thermostat Operation" | |
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Remote Control | The pilot light has gone out | See "Starting the Pilot Light" | |
The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" | ||
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Does Not Work | The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | |
| The remote is too far away from the fireplace | Use the remote closer to the fireplace | |
| The remote control receiver is turned "Off" | See the remote control instructions | |
| One of the two remote control batteries is dead | See the remote control instructions | |
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Thermostat Does | The pilot light has gone out | See "Starting the Pilot Light" | |
The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" | ||
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Not Work | The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | |
| The thermostat is set too low | See "Thermostat Operation" |
Fireplace Will Not
Distribute Heat
The fireplace is not getting electricity The fireplace is not up to temperature
Check the breaker switch
See "Operating Your Fireplace"
Pilot Goes Out | The gas supply has been shut off | Keep the gas supply turned on |
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Intermittently |
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Flames Are Too
Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal - see "Starting the Fireplace for the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too | The flame height may be turned too low | Turn the flame height to "HI" - |
| See "Adjusting the Flame Height" | |
Short (Under 6") |
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Thin Layer of Soot Covers the Glass
The logs or coals are placed incorrectly Improper air shutter adjustment
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
© Travis Industries | 4071130 |
