WARRANTY SERVICE

The complete fine print of our Warranty is attached to the warranty card that came with your mixer. If you can’t find it, call us and we’ll send you another one.

Also make sure to save your sales receipt. It’s useful in establishing when you bought the mixer and for insurance purposes if someone happens to borrow your entire studio while you were on vacation in Mazatlan.

TROUBLESHOOTING

We haven’t included a gigantic troubleshooting chart with circles and arrows and captions on the back because our Service Department and support persons are here to handle that sort of thing. Still, there are some simple tests you can make before you call to determine if your CR-1604 is really the cul- prit. This saves time all around and prevents you from feeling sheepish when it turns out that it’s really your Blort-Tronics Sonic Defrabulator that’s creating the problem, and not our mixer.

Bad channel

Is the channel un-muted? Fader up? (Honest, this happens.)

Unplug all Bus Insert and Channel Access hookups.

Switch output cords. For example, if the left output is dead, switch the left and right output cords at the mixer. If the problem moves to the right, it’s not the mixer.

Bad output

Is the output un-muted? Faders up? Unplug all Bus Insert and Channel Access

hookups.

Switch output cords. For example, if the left output is dead, switch the left and right output cords at the mixer. If the problem moves to the right, it’s not the mixer.

Noise

Turn all faders and AUX returns down. If the noise goes away, bring levels back up one at a time, checking for noise at each step.

Unplug everything except the output where the noise was detected. If the noise goes away, plug everything back in one at a time, checking for noise at each connection.

Power

Check the CR-1604 fuse (see page 12).

REPAIR

Service for the CR-1604 is only available from the Mackie Designs factory in scenic Woodinville, Washington.

If there is a problem with your mixer:

1.Review the troubleshooting suggestions at left.

2.Call us to confirm that the CR-1604 needs repair and to get an RA number. You must have a Return Authorization Number (RA). Call us at 1-800-258-6883, 8 AM to 5 PM Pacific time, Monday through Friday to get this number. Products shipped to us without an RA number will be refused.

3.If you have rotated the pod, return it to its original position (jacks pointing towards the back). If you’ve added a RotoPod, remove it and return the pod to original position. If you’ve added an XLR10, remove it.

4.Set aside the rack ears, manual and cord. We won’t need these to repair the mixer

(unless you have interharmonic under-

TECH

slewing bipolar crosstalk in your rack ears,

STUFF

a rare but particularly nasty problem...)

 

5.Pack the mixer in its original shipping carton with the foam end caps in place. This is VERY IMPORTANT. If you do not have the carton, just ask for one when you get your RA number and we’ll ship it to you promptly.

CR-1604

CR-1604

with

with

pod

pod

to

to

top

top

Be sure to return the CR-1604 in its original “desktop” mode and remove the rack ears!

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