Repair

Service for the U.S. versions of the HRS150 is available only from our factory service center located in sunny Woodinville, Washington. Service outside the United States can be obtained through local dealers or distributors.

If your HRS150 needs service, follow these instructions:1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-258-6883, 7 am to 5 pm PST, to explain the problem and request an RA (Return Authorization) number. Have your subwoofer’s serial number ready. You must have an RA number before you can obtain service at the factory.

3.Set aside the power cord, owner’s manual, or anything else that you’ll ever want to see again. We are responsible for the return of the subwoofer only.

4.Pack the subwoofer in its original packing box. This is very important. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.

6.Write the RA number in BIG PRINT on top of the box.

7.Ship the subwoofer to us. We suggest insurance for all forms of cartage. Ship to this address:

Mackie Designs

SERVICE DEPARTMENT

16220 Wood-Red Road NE

Woodinville, WA 98072

8.We’ll try to fix the subwoofer in three to five business days. Ask Tech Support for current turnaround times when you call for your RA number. The product MUST be packaged in its original packing box and have the RMA number appear on the box. Once it is repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non-warranty service.

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