Appendix D: Service Information

Owner’s

If you think your Mackie product has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.mackie.com/support) where you will find lots of useful information such as FAQs and other documentation. You may find the answer to the problem without having to send your Mackie product away.

Troubleshooting

Repair

For warranty service, refer to the warranty information on page 16.

Non-warranty service for Mackie products is available at a factory-authorized service center. To locate the nearest service center, visit www.mackie.com, click “Support” and select “Locate a Service Center.” Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

Manual

No power

•Is it plugged in? Make sure the AC outlet is live (check with a tester or lamp).

•Our next favorite question: Is the power switch on? If not, try turning it on.

•The internal AC line fuse may be blown.

This is not a user serviceable part. If you suspect the AC line fuse is blown, please see the "Repair" section to the right.

If you do not have access to our website, you may call the Tech Support department at

1-800-898-3211, Monday-Friday, during normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area.

Connection issues

•Is the USB connected? Make sure the USB cable is connected securely at both ends.

•Does the operating system see the device?

•Does the software see the device?

•Is the software correctly configured?

Refer to Appendix C on the previous page for links to DAW-specific information.

Other

•Many other questions (and answers) may be found by visting our FAQ section on the Mackie website: www.mackie.com/products/mcupro/mcu- pro_faq

Owner’s Manual

13