Troubleshooting

Before requesting service for this unit, check the chart below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.

Symptom (Common)

Remedy

No power

Insert the power plug securely into the power outlet.

 

 

Play fails to start even when PLAY is pressed.

Condensation has formed: wait about 1 to 2 hours to allow the player to

Play commences but then stops immediately.

dry out.

 

This player cannot play discs other than DVDs, CDs.

 

This disc may be dirty and may require cleaning.

 

Ensure that the disc is installed with the label side up.

 

 

No picture.

Ensure that the equipment is connected properly.

 

Ensure that the input setting for the TV is correct.

 

 

No sound.

Ensure that the equipment is connected properly.

Distorted sound.

Ensure that the input settings for the TV and stereo system are proper.

 

Adjust the master volume using the buttons on the remote control.

 

 

Picture is distorted during rapid advance or

The picture will be somewhat distorted at times: this is normal.

rapid reverse.

 

 

 

No rapid advance (or rapid reverse) play.

Some discs may have sections, which prohibit rapid advance

 

(or rapid reverse).

 

 

No 4:3 (16:9) picture.

Choose the correct setup ÒTV AspectÓ item that matches the TV set used.

 

 

No on-screen display.

The ÒOffÓ setting is selected for ÒOn-screen MessagesÓ: select ÒOnÓ.

 

 

No surround sound.

Choose the correct setup at the ÒAudio OutputÓ which matches your

 

stereo system.

 

 

No operations can be performed with the remote

Check the batteries are installed with the correct polarities(+/-)

control.

The batteries are depleted: replace them with new ones.

 

Point the remote control unit at the remote sensor and operate.

 

Operate the remote control unit at a distance of not more than 7 meters

 

from the remote control sensor.

 

 

No key operation (either front panel and/or

Remove the obstacles between the remote control unit and remote

remote control).

control sensor.

 

Turn the unit off and then back to on. Alternatively, turn off the unit,

 

disconnect the AC power cord and then reconnect it. (The player may

 

not be operating properly due to lightning, static electricity or some other

 

external factor.)

 

 

OSD menu not displayed or only partially displayed

Select the appropriate TV screen type by consulting the operation

on the TV Screen.

manual of the TV.

 

 

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Marantz DV3001e manual Troubleshooting, Symptom Common Remedy