Troubleshooting
Before requesting service for this unit, check the chart below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
Symptom (Common) | Remedy |
No power | Insert the power plug securely into the power outlet. |
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Play fails to start even when PLAY is pressed. | Condensation has formed: wait about 1 to 2 hours to allow the player to |
Play commences but then stops immediately. | dry out. |
| This player cannot play discs other than DVDs, CDs. |
| This disc may be dirty and may require cleaning. |
| Ensure that the disc is installed with the label side up. |
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No picture. | Ensure that the equipment is connected properly. |
| Ensure that the input setting for the TV is correct. |
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No sound. | Ensure that the equipment is connected properly. |
Distorted sound. | Ensure that the input settings for the TV and stereo system are proper. |
| Adjust the master volume using the buttons on the remote control. |
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Picture is distorted during rapid advance or | The picture will be somewhat distorted at times: this is normal. |
rapid reverse. |
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No rapid advance (or rapid reverse) play. | Some discs may have sections, which prohibit rapid advance |
| (or rapid reverse). |
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No 4:3 (16:9) picture. | Choose the correct setup ÒTV AspectÓ item that matches the TV set used. |
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No | The ÒOffÓ setting is selected for |
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No surround sound. | Choose the correct setup at the ÒAudio OutputÓ which matches your |
| stereo system. |
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No operations can be performed with the remote | Check the batteries are installed with the correct |
control. | The batteries are depleted: replace them with new ones. |
| Point the remote control unit at the remote sensor and operate. |
| Operate the remote control unit at a distance of not more than 7 meters |
| from the remote control sensor. |
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No key operation (either front panel and/or | Remove the obstacles between the remote control unit and remote |
remote control). | control sensor. |
| Turn the unit off and then back to on. Alternatively, turn off the unit, |
| disconnect the AC power cord and then reconnect it. (The player may |
| not be operating properly due to lightning, static electricity or some other |
| external factor.) |
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OSD menu not displayed or only partially displayed | Select the appropriate TV screen type by consulting the operation |
on the TV Screen. | manual of the TV. |
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