Marantz PM5004 manual Troubleshooting, Symptom Cause Countermeasure

ENGLISH

Troubleshooting

If a problem occurs, first check the following:

1.Are the connections correct?

2.Is the unit being operated as described in the owner’s manual?

3.Are the other components operating properly?

If this unit does not operate properly, check the items listed in the table below. If the problem persist there may be a malfunction.

In that case, disconnect the power immediately and contact your retail outlet.

Symptom	Cause	Countermeasure	Page
Power is not turned on.	• The power cord’s plug is not plugged in firmly.	• Make sure that the power cord is plugged in properly.	8
	• The unit is in standby mode.	• Either turn the INPUT SELECTOR knob of this unit or press POWER ON of the remote	8
		control.
	• The protection circuit is activated.	• If the STANDBY indicator is blinking, turn off power, wait 1 minute or longer, and turn on	6
		power again.
When power is turned on but there is	• The speaker cables are not properly connected.	• Make sure the speakers are connected properly.	7
no sound.	• The input cable is not properly connected.	• Make sure the input cables are connected properly.	7
	• The INPUT SELECTOR knob setting position is incorrect.	• Set the INPUT SELECTOR knob at the correct setting position.	9
	• The VOLUME control knob is set to minimum.	• Use the VOLUME control knob to turn volume up to an appropriate level.	9
	• The SPEAKERS A/B switches are turned off.	• Turn on the SPEAKERS A/B switch corresponding to the speaker system terminals (SYSTEM	9
		A or SYSTEM B) to which the speakers are connected.
	• The incorrect SPEAKERS A/B switch is turned on.	• Turn on the SPEAKERS A/B switch corresponding to the speaker system terminals (SYSTEM	9
		A or SYSTEM B) to which the speakers are connected.
	• The mute function activated.	• If the MUTE indicator is lit, press MUTE on the remote control to cancel muting.	9
The volume drops automatically.	• The protection circuit is activated.	• Turn off power, wait 1 minute or longer, and turn on power again.	6
Sound is produced from either one	• The speaker cables are not properly connected.	• Make sure that the speakers are connected properly.	7
speaker only.	• The BALANCE control knob setting position is inappropriate.	• Set the BALANCE control knob at the appropriate position.	9
The left and right channels are	• Either the left/right speaker or left/right input cable	• Make sure that the speakers are connected correctly.	7
reversed.	connections are reversed.
Noise is produced during a record	• The ground wire from the turntable is disconnected.	• Make sure that the PHONO GND terminal is connected properly.	7
playback.	• The PHONO input terminals are not properly connected.	• Make sure that the PHONO input terminal is connected properly.	7
	• A TV set near the turntable is causing the noise.	• Relocate the TV set or turntable in another place.	–
An audio feedback occurs when you	• The turntable and speakers are too close to each other.	• Install the speakers as far away from the turntable as possible.	–
turn up the volume during a record	• The turntable is placed on a rack or floor that vibrates easily.	• If the turntable is not supplied with an insulating pad, use insulating pad available in the	–
playback.		market.
The unit does not function when a	• Batteries are low.	• Replace with new batteries.	3
remote control button is pressed.	• You are operating the remote control outside of the specified	• Operate within the specified range.	3
	range.
	• There is an obstacle between the main unit and remote	• Remote the obstacle.	3
	control.
	• You have pressed the wrong button.	• Press the correct button.	5
	• Batteries are not inserted in the proper direction as indicated	• Insert the batteries in the proper direction in accordance with the polarity markers in the	3
	by polarity markers (q and w) in the battery compartment.	battery compartment.
	• The remote sensor function of this unit is disabled.	• Make sure the remote control sensor function is enabled.	11
	• The remote control code set for this unit does not match the	• Set the same remote control code for this unit and remote control.	11
	code of its remote control.

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