TROUBLESHOOTING YOUR REFRIGERATOR
Before You Call for Service
If the unit appears to be malfunctioning, read through this manual first. If the problem persists, check the troubleshoot- ing guide below. Locate the problem in the guide and refer to the cause and its remedy before calling for service. The problem may be something very simple that can be solved without a service call. Some remedies listed in the Trouble- shooting Guide are very complex. Consulting or contracting a qualified service technician may be necessary.
If Service is Required:
•If the product is within the first year warranty period please call Marvel Customer Service at 800.223.3900 for directions on how to obtain warranty coverage in your area.
•If the product is outside the first year warranty period, Marvel Customer Service can provide recommendations of service centers in your area. A listing of authorized ser- vice centers is also available at www.marvelrefrigeration. com under the service and support section.
•In all correspondence regarding service, be sure to give the model number, serial number, and proof of purchase.
•Try to have information or description of nature of the problem, how long the unit has been running, the room temperature, and any additional information that may be helpful in quickly solving the problem.
•Fill in pertinent information below regarding your product for future reference.
For You Records
Date of Purchase
Dealer’s name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip Code
Appliance Serial Number
Appliance Model Number
Date Warranty Card Sent (Must be within 10 days of purchase).
Electrocution Hazard - Never attempt to repair or perform maintenance on the unit until the main electrical power has been disconnected.
Problem |
| Possible Cause |
| Remedy |
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Unit not cold enough | • Control set too warm | • Adjust temperature colder. Al- | ||
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| low 24 hours for temperature to |
Adjust temperatures (See “Set the de- |
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| stabilize. |
sired temperature” on page 13) | • Airflow to front grille blocked. | • Airflow must not be obstucted to | ||
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| front grille. See “clearances” on |
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| page 3. |
| • Excessive usage or prolonged door | • Allow temperature to stabilize for | ||
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| openings. |
| at least 24 hours. |
| • Door gasket not sealing properly. | • Adjust or replace door gasket. | ||
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Unit too cold | • Control set too cold | • Adjust temperature warmer. (See | ||
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| page 13, “set the desired tempera- |
Adjust temperatures (See “Set the de- |
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| ture”). Allow 24 hours for tempera- |
sired temperature” on page 13) |
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| ture to stabilize. |
No interior light in cabinet. | • Light bulb burned out. | • | Replace light bulb. | |
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Light will not go out when door is | • Door not activating light switch. | • Verify cabinet is level, refer to page | ||
closed |
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| 3 for leveling instructions. |
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| • Verify the door is aligned properly, | |
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| refer to page 12 for instructions. |
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Noise or Vibration | • | Unit not level | • Level unit, see “Leveling Legs” on | |
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| page 3. |
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Unit will not run. | • | Unit turned off | • Turn unit on. See “Start your Appli- | |
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| ance” on page 13. |
| • Power cord not plugged in. | • Plug in power cord. | ||
| • No power at outlet. | • | Check house circuit. | |
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