TROUBLESHOOTING GUIDE
SYMPTOM | CAUSE | POSSIBLE SOLUTION | |
Power light wont come | Not plugged into wall | Check wall connection | |
| House fuse tripped | Make sure other appliances are not | |
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| operating on the same electrical | |
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| circuit. Check household fuses. | |
| Wire connector on controller not | See Step 2 on Page 5 | |
| properly connected to smoker |
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| Controller malfunctioning | Contact Masterbuilt at 1.800.489.1581 | |
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Unit takes excessive amount of | Unit plugged into an extension | Set unit so an extension cord does | |
time to heat up | cord | not have to be used | |
(longer than |
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Door not closed properly | Close door and fasten latch securely | ||
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| Controller malfunctioning | Contact Masterbuilt at 1.800.489.1581 | |
There is a gap between the door | Door alignment | Contact Masterbuilt at 1.800.489.1581 | |
and the smoker when in use and |
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Damaged door seal |
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door latch has no more |
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adjustment |
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Grease is leaking out of smoker | Drip pan not in place | Reposition so hole lines up with drain | |
through door and legs |
| hole in bottom of unit | |
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| Excess grease or oil | Clean unit | |
| unit |
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| Drain tube in back of unit is not | Check drain tube positioning at back | |
| draining | of unit | |
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No smoke | No wood chips | Add wood chips (See Page 11) | |
Temperature rapidly decreased, | Faulty control unit | Contact Masterbuilt at 1.800.489.1581 | |
or shut down after few hours of |
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use |
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Controller displaying error | Controller malfunctioning | Contact Masterbuilt at 1.800.489.1581 | |
message |
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Power light is on, unit isn’t | Controller/unit malfunctioning | Contact Masterbuilt at 1.800.489.1581 | |
heating |
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Controller does not adjust heat | Controller/unit malfunctioning | Contact Masterbuilt at 1.800.489.1581 | |
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Interior light does not come on | Bulb burned out | Replace bulb with | |
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| made for ovens | |
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| Switch is in off position | Turn switch on | |
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Meat probe temperature does | Probe malfunctioning | Contact Masterbuilt at 1.800.489.1581 | |
not show on display |
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Remote will not control smoker | Batteries are weak or installed | Refer to page 13 instructions | |
| wrong |
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| Remote is not Linked properly to |
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| Contact Masterbuilt at 1.800.489.1581 | ||
| controller |
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| Remote malfunctioning |
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