Maxtor D540X-4G - page 39

Maxtor D540X-4G 6-1
If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option,
repair or replace the disk drive at no charge to the customer, provided it is returned
during the warranty period. Drives must be properly packaged in Maxtor packaging
or Maxtor-approved packaging to obtain warranty service. Any unauthorized rep ai rs
or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services,
Maxtor developed the Total Customer Satisfaction (TCS) program. Through the
ongoing TCS process, Maxtor employees take direct responsibility for every
customer’s level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
Another TCS feature is Maxtor’s No Qui bbl e Service® policy. By minimizing paperwork
and processing, No Quibble Service dramatically cuts the turnaround time normally
required for repairs and returns. Here’s how it works:
1.C ustomer visits www.maxtor.com or calls 1-800-2MAXTOR for a Return
Material Authorization (RMA) number and provides a credit card number
2.M axtor ships a replacement drive within 2 business days
3. Customer returns the original drive and credit card draft is destroyed.
For the current up-to-date information, hours of operation, phone numbers and
worldwide email accounts, on how to contact Maxtor Technical suppor t and Product
Support please go to Maxtor’s web site at www.maxtor.com and click on the
‘Contact’ link at the top of the page.