TROUBLESHOOTING |
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SYMPTOM | POSSIBLE | WHO PERFORMS |
| CORRECTIVE ACTION |
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| CAUSES | CORRECTIVE ACTION |
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1. Fireplace turns off and | Fireplace has | Homeowner | The appliance is protected with a |
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will not turn on. | overheated. |
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| safety device to prevent it from |
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| overheating. If the fireplace should |
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| overheat, a thermal switch will |
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| disconnect power to the unit and |
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| will not come back on without |
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| being reset. Reset it by turning |
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| the main power switch off and |
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| waiting 5 minutes then turning it |
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| back on. |
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2. Flame is fixed | Wiring may be loose | Qualified Service Technician | Inspect all wiring for loose |
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(unmoving). | or the flame motor |
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| connections. If the wire |
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| may be defective. |
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| connections are good, replace the |
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| flame motor. |
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3. Dim or poorly visible | Light bulb(s) burnt out | Homeowner | Inspect all wiring for loose |
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flame or log set and | or wiring is loose. |
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| connections and repair or replace |
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ember is not glowing. |
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| if necessary. Inspect light bulbs |
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| and replace if necessary. |
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4. Flame sputters. | Flame motor is | Qualified Service Technician | Replace flame motor. |
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| defective. |
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5. Remote control does not | Low batteries. | Homeowner | Replace AA batteries in remote |
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work. | Unit switch and/or |
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| control. If problem persists, there |
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| may have been a loss of power to |
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| wall switch in “ON” |
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| the unit as a possible result from a |
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| position. |
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| power failure (i.e. breaker tripped). |
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| Turn off main power on/off switch |
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| (see Figure 4) and/or optional wall |
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| switch (if applicable). |
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6. Circuit breaker trips or | Improper circuit | Qualified Service Technician | Check the house circuit to ensure |
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fuse blows when the unit | current rating. |
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| it is on a dedicated circuit with |
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is turned on. |
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| proper Amp. rating. If the circuit |
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| breaker continues to trip (or blown |
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| fuses), inspect wiring for a loose |
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| connection or a dead short. Repair |
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| or replace wiring and/or |
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| connectors as necessary. |
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| 15 | |
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| NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE. |
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