TROUBLESHOOTING & CUSTOMER SUPPORT
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| POSSIBLE CAUSE |
| SOLUTION |
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| Water spills out from Water | Water Reservoir is already full. | Do not try to add any more water. |
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| Reservoir fill hole when adding |
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| water. | Water Reservoir is too hot to be | Allow more cooling time before |
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| refilled. | refilling. |
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| Fill Water Reservoir more slowly. |
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| Be sure to utilize the provided |
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| Measuring Cup and Water Funnel |
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| to refill the unit. |
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| Accessories do not stay firmly | Accessories are not being properly | Review steps for proper |
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| attached to main steam nozzle. | installed. | installation of accessories on |
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| pages 7 & 8 of this manual. |
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| Check to ensure that accessories |
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| are installed correctly. |
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| Accessories or main steam nozzle | Contact our Customer Service |
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| is damaged or otherwise incorrect. | Department for assistance. |
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CUSTOMER SUPPORT
For problems with your
If you do not have internet access, you may also contact our Customer Support Department by telephone, at
NOTE: In order for our customer service representatives to help you as quickly and efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product Serial Number
PRODUCT SERIAL NUMBER
For your convenience, space has been provided below for you to record the serial number of your unit (located on the back or bottom of the unit) for easy reference when contacting our Customer Service Department.
__________________ - _____________________________________
Top Innovations, Inc. | 13 |
