Problem: Possible Cause: Solution:

Burner will not
light with the
Ignitor or match
Not pausing long enough before
clicking the Ignitor Button
When lighting the Burner, push-in and turn Regulator knob
counter-clockwise to the high position. Push in Ignitor button
several times so that it clicks each time.
No spark
The spacing between electrode and Burner ports should be
approximately 3/16”. Make sure wire connections are secure and
burner is attached securely to brackets.
LP gas cylinder is empty Dispose of empty cylinder and replace with a full one.
LP Cylinder not fully connected
Tighten 1 lb. Cylinder by hand or adaptor hose connections to 20
lb. cylinder. Do not use tools.
Obstructions in Burner or
Burner not connected to Valve.
Make sure burner tube is over the gas nozzle. See How to Clean
the Burners #5 page 11: Re-install after cleaning.
Electrode and burner are wet Dry electrode with clean cloth, air dry or use a blow dryer.
Wire is loose or disconnected Reconnect the wire.
Wire is shorting (sparking
between ignitor wire and
electrode
Replace Ignitor wire/electrode assembly (Call the Customer
Service Department @ 1-800-251-7558)
LP Excess flow valve tripped in
regulator
Turn control knob to “Off” position. Wait five minutes. Relight LP
gas grill. If flame remains to be low, turn off gas at the grill.
Disconnect the regulator from the LP gas cylinder. Reconnect the
regulator to the LP gas cylinder. Perform a leak test; relight grill.
This will reset the excess flow valve.
Low flame or low
heat
Obstructions in Burner or
Burner not connected to Valve.
Make sure burner tube is over the gas nozzle. See How to Clean
the Burners #5 page 11: Re-install after cleaning.
LP gas cylinder is low Replace empty 1 lb. cylinder or refill 20 lb. cylinder.
LP Excess flow valve tripped in
regulator
Turn control knob to “Off” position. Wait five minutes. Relight LP
gas grill. If flame remains low, turn off Control knob at the grill.
Disconnect the LP Cylinder, then re connect it. Perform a leak
test; then relight grill. This will reset the excess flow valve.
Flames blow out High or gusting winds Turn grill in a different direction or increase flame height.
LP gas cylinder is low Replace empty 1 lb. cylinder or refill 20 lb. cylinder.
Excess flow valve tripped See “Low flame” problem above.
Flare up Grease build up Clean the grill.
Excessive fat in meat Trim fat from meat before gr illing.
Persistent grease
fire
Grease trapped around burner
system
Turn control knob “Off”. Open hood carefully and let fire burn out.
After the grill cools, remove and clean all parts. Clean Grease
Cup.
Humming or
whistling from the
regulator
Outside temperature, humidity,
barometric pressure, and the
gas level within cylinder may
cause rubber diaphragm inside
the regulator to vibrate, with a
humming or whistling sound.
Although this sound may be alarming, this is NOT dangerous as
long as it is not accompanied by the smell of gas. Simply adjust
the burner settings and usually the sound will subside. If the
humming sound persists, a change in atmospheric conditions will
eventually stop the vibration. Should you smell gas, do not use the
grill and call Customer Service at 1-800-251-7558
If your problem is not resolved from the information above, please call Customer Service at 1-800-251-7558.
TROUBLESHOOTING
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