TROUBLESHOOTING GUIDE

If you experience a problem with this unit, check the chart below before calling for service.

 

SYMPTOM

 

CAUSE

 

SOLUTION

 

 

 

 

 

 

Unit will not

 

Battery is low/empty.

 

Recharge battery as

 

 

turn on.

 

 

 

described on page 7.

 

 

turned on.

 

Power is not

 

See page 22 for how to turn

 

 

 

on the power.

 

 

 

 

No sound.

 

Headphones are not

 

Insert headphones.

 

 

 

 

inserted.

 

 

 

 

 

 

Volume is set too

 

Raise the volume using the

 

 

 

 

low.

 

Volume Up button.

 

 

 

 

The media files

 

Download uncorrupted

 

 

 

 

are corrupted.

 

files.

 

 

 

 

No files are in the

 

Upload files to the unit as

 

 

 

 

player.

 

described on pages 16-19.

 

 

The computer is not

 

The player is

 

Make sure player is

 

 

recognizing the

 

not securely connected.

 

securely connected.

 

 

 

 

Computer is not

 

Supported OS: Windows XP

 

 

 

 

compatible.

 

and Vista.

 

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Image 57
Memorex MMP8590-WHT, MMP8590-BLK, MMP8590-PNK manual Troubleshooting Guide, Symptom Cause Solution, Not securely connected