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| Check the following before requesting service. |
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| SYMPTOM |
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| POSSIBLE CAUSE |
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| POSSIBLE SOLUTION |
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| POWER |
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| No power. |
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| The AC power cord is not |
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| Connect the AC power cord to |
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| connected. |
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| the AC outlet. |
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| TV BROADCAST RECEPTION |
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| TV station experiencing problems. |
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| Try another channel. |
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| Poor or no picture. |
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| Picture control is not adjusted. |
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| Check picture control adjustments. |
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| Possible local interference. |
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| Check for source of reception disturbance. |
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| Antenna/CATV connector is not connected. |
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| Check CATV connection or VHF/UHF antenna. |
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| Picture wobbles or drifts. |
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| TV station experiencing problems. |
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| Try another channel. |
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| Cable TV channel is scrambled. |
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| A cable box needs to be used (if desired). |
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| (For TV (NTSC) mode) |
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| Possible local interference. |
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| Check for source of reception disturbance. |
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| No CATV (Cable) reception. |
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| CATV (Cable) connected incorrectly/not connected. |
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| Check all CATV (Cable) connections. |
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| TUNER option set to AIR. |
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| Set TUNER option to CABLE. |
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| Cable TV service interrupted. |
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| Contact your Cable TV company. |
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| No reception above ch69. |
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| TUNER option set to AIR mode. |
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| Set TUNER option to CABLE mode. |
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| TV station experiencing problems. |
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| Try another channel. |
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| MUTE button is pressed. |
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| Press MUTE button again. |
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| Poor or no sound. |
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| Possible local interference. |
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| Check for source of reception disturbance. |
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| Antenna(Air)/CATV (Cable) connector not connected. |
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| Check CATV (Cable) connection or VHF/UHF antenna. |
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| Volume is set to minimum. |
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| Increase volume. |
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| TV shuts off. |
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| TV station stopped broadcasting. |
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| Tune to a new channel. |
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| Sleep Timer is set. |
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| Turn off Sleep Timer function. |
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| Home circuit breaker is blown. |
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| Reset or replace breaker. |
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| Closed Captioning not |
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| TV Signal is weak. |
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| Check CATV or VHF/UHF antenna. |
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| TV station experiencing problems or |
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| Try another channel. |
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| working. |
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| program tuned is not closed captioned. |
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| Closed Captioning not turned on. |
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| Turn on via the menu. |
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| REMOTE CONTROL |
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| The remote control is not |
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| Aim the remote control at the |
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| aimed at the sensor. |
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| Remote Sensor. |
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| Distance is too far or too much |
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| Operate within 20 feet or reduce |
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| light in the room. |
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| the light in the room. |
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| Remote control does |
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| There is an obstacle in the |
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| Clear the path of the beam. |
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| not operate. |
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| path of the beam. |
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| The batteries are weak. |
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| Replace the batteries. |
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| The batteries are not inserted |
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| Insert correctly. |
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| correctly. |
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| Parental Control setting is turned off. |
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| Turn Parental Control setting on. |
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| Parental Control not |
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| News or sports event being broadcast. |
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| Parental Control does not work with news or |
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| working properly. |
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| sporting events. |
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| Ratings not set. |
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| Set ratings as desired. |
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| 37 |
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