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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
All Interfaces
MS9524/44 Series Troubleshooting Guide
Symptoms Possible Causes Solution
No LEDs, beep
or laser
No power is being
supplied to the
scanner.
Check transformer, outlet and
power strip. Make sure the cable
is plugged into the scanner.
No LEDs, beep,
or laser
No power is being
supplied to the
scanner from host.
Some host systems cannot supply
enough current to power
VoyagerPDF. A power supply may
be needed.
3 beeps on
power up
Non-volatile RAM
failure
Contact a Metrologic service
representative, if the unit will not
hold the programmed
configuration.
Razz tone on
power up RAM or ROM failure
Contact a Metrologic service
representative, if the unit will not
function.
Razz tone VLD failure Contact a Metrolog ic service
representative.
Razz tone There is a scanning
mechanism failure.
Contact a Metrologic Service
Representative.
The unit scans,
communicates
and beeps twice.
The same symbol
timeout set too short.
Adjust same symbol timeout for a
longer time.
The unit powers
up, but does not
scan/or beep.
The beeper is
disabled and no tone
is selected.
Enable the beeper and select a
tone.